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The first answer is because, otherwise, they won't stay. One of the biggest resistances I hear from leaders over investment into training is "What if I train them and they leave?". To which I normally reply: "What if you don't train them and they…

"I'm too busy to train my team" Many, many times I have heard Hospitality business owners or managers complaining about how busy they are and that they just don't have time to train their staff.   Does this sound familiar? Maybe you yoursel…

If my previous blogs have failed to capture your imagination, and you still need convincing that we (as Hospitality industry professionals) should be approaching schools right now in a bid to educate them about potential careers... then read on! &n…

It's not too late, but Hospitality needs to act NOW. It's very true that we are very close to having a "lost generation" of young people as a result of the lockdowns and disruptions to their education (and social skills). Speaking to, sitting down…

Ugh. School kids. 😨 Young people. Bleurgh. 🤢 This is quite often the reaction I get from some hospitality professionals - who (most of the time) are too busy to be distracted by things like this. ... Which is unfortunate as following on from B…

"Hospitality is a dead-end job" Very few things annoy me more than when I hear those words. This is often accompanied with phrases such as “too low pay”, “too long hours” and “too stressful”. Whilst at entry le…

Meditation expert and scientist Jon Kabat-Zinn once wrote: "Wherever you go, there you are". I was delighted to be a guest on a podcast with Michele Delagado as part of her Hartmetrics series on "Resilience". It was the first time that I publ…

The answer is yes, absolutely. So, of course that means we don't have to worry about anything, right? Right? If you're a regular reader of my blogs, you'll already know the answer to that one... The latest "Inside Hospitality Report" from Be Inc…

In Hospitality there tends to, still despite lockdowns and Brexit, favour hiring young people over more mature workers. However, the industry is severely short-staffed, it has an image problem with younger people & Gen Z's and so wiser business…

Oh yes. That age old adversary "Imposter Syndrome". For those that don't know, Impostor Syndrome is a psychological pattern where individuals doubt their accomplishments and have a persistent fear of being exposed as a "fraud". Despite evident su…