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The Rise of Agentic AI in Hospitality: Revolutionising Employee Experiences Artificial Intelligence has steadily moved from buzzword status to an indispensable tool across various industries, and hospitality is no exception. But how exactly is AI r…
In the ever-evolving landscape of hospitality, where guest experience reigns supreme, there's a vibrant, audacious, and often underappreciated community that has long mastered the art of engagement, adaptability, and resilience: drag queens. Beyond …
In the latest episode of Talking Hospitality, we delved into the pressing issue of trans inclusion within the UK hospitality sector. Amidst a backdrop of heightened media scrutiny and political debates surrounding transgender rights, our discussion …
Homophobia and transphobia remain pressing issues within the UK hospitality industry. Despite advancements in LGBTQ+ rights, many employees still face discrimination, exclusion, and hostility in their workplaces. This not only affects individual wel…
In June 2025, as Pride Month unfolds across the UK, hospitality businesses have a unique opportunity to demonstrate their commitment to inclusivity and reap tangible benefits. Here's why supporting Pride is not something you can just ignore. 1. En…
Season 4, Episode 2 | Talking Hospitality🎧 Featuring: Joe McDonnell, Paddy Howell, Craig Prentice, Aidan Fraser & Frven Lim We kicked off season 4 of Talking Hospitality with a topic that’s too often brushed under the table: men’s mental health. L…
Are We Talking About Mental Health Enough – Or Just Hoping It Goes Away? Featuring Kieron Bailey | Founder, People On Purpose🎧 As heard on Season 5, Episode 2 of Talking Hospitality It’s not often that a conversation leaves you reflecting long aft…
“I had no traumatic event… it was the work environment that was suffocating me.” In one of our most honest episodes yet, we sat down with Matt Cameron—a hospitality lifer turned leadership coach—to unpack the real reasons people are walking away fr…
🎧 As heard on Talking Hospitality with Timothy R Andrews & Tracey Rashid For many of us in hospitality, the end of a tough shift has always meant one thing: a drink. Maybe it’s a pint with colleagues. Maybe it’s a bottle of wine alone on the sofa.…
There was a time when saying “I’ve got a podcast” might have prompted an eye-roll or two. But not anymore. In hospitality, podcasting has evolved into a credible, creative, and downright powerful way to build community, share knowledge, and get your…
For Phil Street, host of Hospitality Meets, podcasting has been more than a creative outlet. It’s been a mental health buffer, a career catalyst, and an unexpected classroom for learning more about hospitality—and himself. In this episode of Talkin…
The podcasting landscape is undergoing a significant transformation. What began as a medium for audio storytelling has expanded into a multifaceted industry encompassing video content, live events, merchandise, and more. This evolution prompts a cr…
Season 5 of Talking Hospitality has officially launched, bringing fresh perspectives, expert insights, and actionable advice for hospitality leaders. This season is already proving to be more than just entertaining discussions—it’s designed to educ…
Restauranters Turn to Private Chef Work: A New Revenue Stream Amid Economic Pressures The UK hospitality industry is adapting to financial pressures in a way that might surprise some: restauranters are increasingly working as private chefs to suppl…
The AI Action Summit in Paris has sparked global discussions about artificial intelligence, ethics, and economic transformation. Co-chaired by French President Emmanuel Macron and Indian Prime Minister Narendra Modi, the event gathered global tech l…
In the vibrant world of hospitality, feedback serves as a cornerstone for growth and excellence. While negative reviews often capture attention, fostering and celebrating positive customer feedback can significantly uplift both staff morale and the…
As we continue to celebrate Women’s History Month, it's the perfect time to spotlight the remarkable British women who have shaped the hospitality industry. From pioneering hoteliers to culinary innovators, these women have broken barriers, redefine…
As we celebrate Women’s History Month, we thought it would be fun to take a look at some of the remarkable women who have shaped the hospitality industry. These women have broken barriers, redefined service excellence, and paved the way for future g…
Recent discussions have highlighted a concerning trend: Generation Z (those born between the late 1990s and early 2010s) is experiencing unprecedented levels of depression and anxiety. A viral TikTok video by Christian Bonnier suggests this may be d…
If you’ve been paying attention to the way hospitality is evolving, you’ll have noticed a shift. It’s no longer enough to serve great food or offer a comfortable bed—guests want something more. They’re looking for moments that matter, memories they …
Valentine’s Day is one of the most significant dates in the hospitality calendar, and for good reason. It’s a day when people seek out unique experiences, indulgent meals, and romantic getaways, giving hospitality businesses an excellent opportunit…
Season 5 of Talking Hospitality has officially launched, bringing fresh perspectives, expert insights, and actionable advice for hospitality leaders. This season isn’t just about entertaining discussions—it’s designed to educate and empower you to t…
The UK government has announced plans to introduce legislation allowing the use of digital identification (ID) for purchasing alcohol in venues such as pubs, restaurants, and supermarkets. Is this a good or bad thing, and what are the implications?…
Food waste is a staggering issue in the UK. Each year, around 9.5 million tonnes of food are wasted, while 8.4 million people struggle with food insecurity—the equivalent of the entire population of London. For businesses in the hospitality industry…
