Operations Podcast

What if hospitality businesses could do more than just make profit? In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk? Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-t...

In this episode, Timothy R Andrews sits down with operator and campaigner Andy Lennox in the Old Thatch pub in Dorset to talk about what’s really happening behind the scenes in hospitality right now. Andy shares his journey from building Co-Tai into a multi-site business (and the reality of private equity ownership), to launching Nusara, and growing a pub portfolio in a market that keeps getting tougher. The conversation moves quickly from business story to industry survival. Andy explains wh...

Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success. You’ll hear how consumer expectations have shifted, why th...

Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry. Why Listen: If you're passionate about the future of hosp...

We’re back with our latest episode. So grab a cuppa and hear our latest inspirational Hospitality guest, Jane Pendlebury CEO at HOSPA. In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period. We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there. Join us...

Happy Chinese New Year everybody!As we enter the year of the Ox, we talk to the highly inspirational and ground breaking Sally Beck, founder and board member of the Hoteliers' Charter and General Manager of the Royal Lancaster London hotel.In todays funny and stimulating episode we hear about Sally’s journey in Hospitality, the job opportunities within our amazing industry, how she plans to unite the UK Hotel industry through the recently launched Hoteliers Charter and whether a hamburger is, in fact, a sandwich.A must listen to anyone who is in the Hotel and Hospitality industries.Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals.For more information on Sally Beck, please visit: https://www.linkedin.com/in/sally-beck-mi-fih-20218a62/For more information on the Hoteliers Charter, please visit: https://hotelierscharter.com/For more information on UK Hospitality, please visit:https://www.ukhospitality.o…

Food Wastage in the UK is huge, with an estimated 9.5 MILLION tonnes of food being wasted annually. At the same time, 8.4 million people in the country are going without food or regular meals.In episode 13 of Timothy Put the Kettel on, co-hosts Timothy R Andrews and Sarah Kettel speak to Dee Vadukul from PlanZheroes talk about how they are a gateway for hospitality businesses and their food suppliers, ensuring that surplus food is not taken to land fill but rather gets to the people and charities who can distribute it where it is most needed.We hear about how founder Lotti Henley's experience as a refugee inspired Plan Zheroes and how even though she is in her 90's she continues to work and inspire.If you are a food business with surplus food due to last minute closures, lockdowns or tiers then this is the perfect podcast for you.For more information visit: https://planzheroes.org/#!/If you wish to help, donate https://cafdonate.cafonline.org/6018#!/DonationDetailsor be involved pleas…