Operations Podcast

It is easy to say that businesses should communicate openly. It is rather harder when the decision involves pay, difficult trading conditions, organisational change or something people simply do not want to hear.

What if hospitality businesses could do more than just make profit? In this season finale of Talking Hospitality, we’re joined by Michael Tingsager, founder of Hospitality Mavericks, to explore a bigger question facing the industry — can businesses genuinely be a force for good, or is that just talk? Drawing on real examples and his “seven tenets” framework, Michael breaks down how the most progressive hospitality brands are building strong cultures, making better decisions, and creating long-t...

Why does hospitality need a VAT cut, and what difference could it make to UK pubs and restaurants? Operator and campaigner Andy Lennox joins Timothy R Andrews to explore hospitality VAT, business rates and what needs to change so businesses can invest, support their teams and grow.

Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success. You’ll hear how consumer expectations have shifted, why th...

Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry. Why Listen: If you're passionate about the future of hosp...

We’re back with our latest episode. So grab a cuppa and hear our latest inspirational Hospitality guest, Jane Pendlebury CEO at HOSPA. In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period. We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there. Join us...

Happy Chinese New Year everybody!As we enter the year of the Ox, we talk to the highly inspirational and ground breaking Sally Beck, founder and board member of the Hoteliers' Charter and General Manager of the Royal Lancaster London hotel.In todays funny and stimulating episode we hear about Sally’s journey in Hospitality, the job opportunities within our amazing industry, how she plans to unite the UK Hotel industry through the recently launched Hoteliers Charter and whether a hamburger is, in fact, a sandwich.A must listen to anyone who is in the Hotel and Hospitality industries.Please subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionals.For more information on Sally Beck, please visit: https://www.linkedin.com/in/sally-beck-mi-fih-20218a62/For more information on the Hoteliers Charter, please visit: https://hotelierscharter.com/For more information on UK Hospitality, please visit:https://www.ukhospitality.o…

Timothy R Andrews and Sarah Kettel are joined by Dee Vadukul from Plan Zheroes to explore how hospitality businesses can redirect unwanted food to charities and community organisations instead of sending it to waste.

Timothy R Andrews and Sarah Kettel are joined by Laura Willis, co-founder of Shine Offline, to explore our relationship with technology and the pressure created by an increasingly always-on working culture.

Timothy R Andrews and Sarah Kettel are joined by events expert Paul Cook to explore the rapid shift from physical events to virtual experiences during Covid-19 and what that change could mean for the future.

Timothy R Andrews and Sarah Kettel are joined by Lisa Carey, then Head of Onboarding at Open Kitchens, to explore how restaurants and hotel kitchens were mobilised to cook nutritious meals for people struggling during the pandemic.

What does a healthier hospitality workplace culture look like when mental health is treated as part of everyday leadership rather than an added extra?

Timothy R Andrews and Sarah Kettel are joined by Kemi Akinola, founder and CEO of Be Enriched, to discuss how the charity adapted during the first lockdown.

From local recruitment and local produce to app-based ordering, visible hygiene and outdoor dining, they look at the operational changes businesses were considering and how customer expectations might change with them. The conversation also asks where technology could help and where human interaction would remain essential.

In the first episode of Talking Hospitality, Timothy R Andrews and Sarah Kettel discuss the immediate impact of furlough, restaurant closures and the rapid switch to takeaway and delivery. They also explore how hospitality professionals used their skills to support vulnerable communities, reduce food waste and find new ways to work.