Tech Podcast

It is easy to say that businesses should communicate openly. It is rather harder when the decision involves pay, difficult trading conditions, organisational change or something people simply do not want to hear.

Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry?

This episode of Talking Hospitality explores a fundamental question: how do people actually learn at work?

In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap. With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people ente...

When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI. Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time. Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to p...

In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector. They dig into: Why the current recruitment model is broken The invisible cost of poor training and high turnover How Hive could reduce recruitment timelines from four months to four hours The impact of government legislation on young workers and apprenticeships Why employe...

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry. Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week. Featuring: Mark McCulloch (Supersonic Marketing) Shell Righini (We Recover...

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain. Introduction: Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews,...

We are delighted to have the amazing and inspiring Libbie Mia AIH, Founder of Hospitality Talks, onto our show.Please note at the time of the episode Libbie was not married and so is referred to as "Libbie Davies" throughout.She shares her story of how being furloughed didn't stop her, but rather was an opportunity for growth. An inspiration to Hospitality professionals young and old - this podcast is a MUST Listen!A new season, a new format and a new theme tune. Check it out now.For more information on Libbie Davies, visit:https://hospitalitytalkswithyou.com/https://www.linkedin.com/in/libbiemia/To hear more podcasts visit: https://www.timothyrandrews.com/podcastTimothy Put The Kettel on is Co-hosted by: Timothy R Andrews https://www.timothyrandrews.com/Sarah Kettel https://www.sarahkettel.co.uk/Editing and Visuals by: Timothy R AndrewsMusic: To hear more podcasts visit: https://www.timothyrandrews.com/podcastTimothy Put The Kettel on is Co-hosted by: Timothy R Andrews https://www.ti…

Timothy R Andrews and Sarah Kettel are joined by Laura Willis, co-founder of Shine Offline, to explore our relationship with technology and the pressure created by an increasingly always-on working culture.

Timothy R Andrews and Sarah Kettel are joined by events expert Paul Cook to explore the rapid shift from physical events to virtual experiences during Covid-19 and what that change could mean for the future.

From local recruitment and local produce to app-based ordering, visible hygiene and outdoor dining, they look at the operational changes businesses were considering and how customer expectations might change with them. The conversation also asks where technology could help and where human interaction would remain essential.