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Hospitality culture is changing. While legacy issues like long shifts persist, the industry is increasingly focused on support and investment. Transparency is replacing silence as professionals demand better treatment, signaling a shift toward a more enlightened work environment. #talkinghospitality #hospitality #podcast #RestaurantManagement #HospitalityCulture #WorkplaceWellbeing

Hospitality managers are often promoted for craft skills, not for handling employee mental health crises. Moving beyond being accidental counselors requires providing managers with professional access to support systems. Because who watches the watchman? 🔗 Watch the full video: https://youtu.be/OIPz5jB0aaQ #talkinghospitality #hospitality #podcast #MentalHealthSupport #WorkplaceWellbeing #HospitalityLeadership

She asked for a dishwasher. The conversation went much further. @Hospitality Action CEO Mark Lewis shares the story on Talking Hospitality. Full episode on YouTube & podcast platforms. Sponsored by Tork, a leading global professional hygiene brand.

Hospitality talks more openly about wellbeing. But is working life actually getting better? Mark Lewis, CEO of Hospitality Action, joins Talking Hospitality to discuss financial hardship, mental health and the pressures on managers trying to support their teams. From helping a chef who was living in his car to supporting people through bereavement, Mark explains what the charity does when someone reaches a crisis point. We also ask whether hospitality is improving working conditions or simply asking people to keep coping. A conversation for anyone responsible for looking after hospitality’s people. This episode is sponsored by Tork, a leading global professional hygiene brand. https://www.torkglobal.com/gb/en Find out more about Hospitality Action and its support: https://www.hospitalityaction.org.uk/ Subscribe to Talking Hospitality for practical conversations about leadership, people and running a hospitality business. #TalkingHospitality #HospitalityAction #HospitalityWellbe…

Is wellbeing in hospitality genuinely improving, or are too many people still reaching crisis point because the pressures of the job remain too high? Timothy R Andrews is joined by Mark Lewis, Chief Executive of Hospitality Action, to look at what the rising demand for the charity’s support tells us about working in hospitality today. They discuss financial hardship, mental health, staffing pressures, managers becoming “accidental counsellors”, Employee Assistance Programmes and why looking after people is both a duty of care and a retention issue. Mark also explains what happens when someone contacts Hospitality Action, from emergency grants and housing support to benefits advice, counselling and practical help at some of the most difficult moments of their lives. The conversation asks a difficult question: hospitality talks much more openly about wellbeing than it once did, but have working practices changed enough to match the conversation? What we cover • Why more hospit…

Hospitality talks more openly about wellbeing. But is working life actually getting better? Mark Lewis, CEO of Hospitality Action, joins Talking Hospitality to discuss financial hardship, mental health and the pressures on managers trying to support their teams. From helping a chef who was living in his car to supporting people through bereavement, Mark explains what the charity does when someone reaches a crisis point. We also ask whether hospitality is improving working conditions or simply asking people to keep coping. A conversation for anyone responsible for looking after hospitality’s people. This episode is sponsored by Tork, a leading global professional hygiene brand. https://www.torkglobal.com/gb/en Find out more about Hospitality Action and its support: https://www.hospitalityaction.org.uk/ Subscribe to Talking Hospitality for practical conversations about leadership, people and running a hospitality business. #TalkingHospitality #HospitalityAction #HospitalityWellbei…

Mark Lewis, CEO of Hospitality Action, joins Talking Hospitality to discuss staff wellbeing, the pressures facing hospitality workers and the support available when life becomes difficult. In this trailer, Mark explains why being good at kitchen or front of house service doesn’t automatically prepare someone to support colleagues through bereavement, domestic abuse or a mental health crisis. Watch or listen to the full episode from Wednesday 21 October on the Talking Hospitality YouTube channel and your usual podcast platform. Subscribe to catch the full conversation. #TalkingHospitality #HospitalityAction #HospitalityLeadership

Being excellent in the kitchen or on the floor doesn’t automatically prepare you to support a colleague through a personal crisis. Mark Lewis, CEO of Hospitality Action, joins Talking Hospitality to discuss staff wellbeing, the pressures facing hospitality workers and how the charity helps when life gets difficult. We ask whether managers are getting the preparation and support they need for conversations about bereavement, domestic abuse and mental health. Watch the full episode from Wednesday 21 October on this channel, or listen on your usual podcast platform. Subscribe to Talking Hospitality for practical conversations that support the people working in our industry. #TalkingHospitality #HospitalityAction #HospitalityLeadership Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality indust…

What happens when two hosts forget to follow the instructions? Talking Hospitality hosts Tracey Rashid and Joe McDonnell are sent to the dog house! The hospitality conversation continues, one unscripted moment at a time. #TalkingHospitality #Hospitality #Podcast #UnscriptedMoments #BehindTheScenes

Discover a unique approach to technology adoption: embracing late adoption by surrounding yourself with enthusiastic experts. Learn how to get the essential information without the tech overwhelm. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #TechStrategy #LateAdopter #Innovation

Culture gives your staff a 'why' beyond just working. It must be written down and actively managed by leaders, not just a lovely statement. Observe staff interactions to gauge a hospitality culture's true health. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #Culture #Leadership #EmployeeEngagement

Are we talking to people or their bots? With technology advancing rapidly, individualism is rising. Businesses like Yamaha are personalizing solutions, signaling a shift towards individual needs over one-size-fits-all. 🔗 Watch the full video: https://youtu.be/7TV_q8d24ew #talkinghospitality #hospitality #podcast #AI #CustomerExperience #TechTrends

Explaining why you’ve made a decision is an important part of communication in hospitality leadership. Your team may have received the instructions, but do they understand the reasoning or how it affects their day-to-day work? In this Talking Hospitality clip, we discuss transparency, trust and why sharing your thinking gives employees the opportunity to contribute. Their perspective might even change your decision. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ Produced in partnership with TiPJAR. Find out more: https://www.wearetipjar.com/?utm_source=Podcast&utm_medium=Partner&utm_campaign=Talking%20hospitality%20 Subscribe to Talking Hospitality for practical conversations about people, operations and technology in hospitality. #HospitalityLeadership #TeamCommunication #TalkingHospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.co…

Does your team understand how their tips are shared? Dan Hawkie from @@wearetipjar discusses tipping policies in hospitality and why writing something in the staff handbook doesn’t automatically make it fair. This Talking Hospitality clip explores the sensitivity around money, explaining the decisions behind tip allocation, and the questions that can arise when a policy isn’t clear. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ Produced in partnership with TiPJAR. For more information on tips and tronc, and how to ensure you are paying your employees correctly visit: https://www.wearetipjar.com/?utm_source=Podcast&utm_medium=Partner&utm_campaign=Talking%20hospitality%20 Subscribe to Talking Hospitality for practical conversations about people, operations and technology in hospitality. #Hospitality #Tipping #TalkingHospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality indust…

Does sharing a policy make your business transparent? Dan Hawkie from TiPJAR explains why transparency in hospitality involves making sure people can find information, understand it and participate in the process. From Episode 77 of Talking Hospitality, featuring Dan Hawkie, Adena Cahill, Molly Davis and Joe McDonnell. Thank you to TiPJAR for sponsoring this episode and sharing their approach to transparency. Watch or listen to the full conversation: https://www.talkinghospitality.com/transparency/ #TalkingHospitality #HospitalityLeadership #Transparency

Admitting uncertainty can be difficult when your team looks to you for answers. This clip explores vulnerability in hospitality leadership and why trust needs to be built long before you ask your team for understanding. From Episode 77 of Talking Hospitality, featuring Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie. Thank you to TiPJAR for sponsoring this episode and supporting the conversation about transparency in hospitality. Watch or listen to the full episode: https://www.talkinghospitality.com/transparency/ #TalkingHospitality #HospitalityLeadership #Leadership

How transparent should hospitality leaders really be with their teams? It is easy to say that businesses should communicate openly. It is rather harder when the decision involves pay, difficult trading conditions, organisational change or something people simply do not want to hear. In this episode, Timothy R Andrews is joined by Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie to explore what transparency actually looks like in a hospitality business, and why simply sending an email, posting a policy or putting something on the staff app does not necessarily mean you have communicated it. The conversation looks at the relationship between trust, communication and leadership, why people increasingly want to understand the reasoning behind decisions, and how leaders can involve their teams without pretending that every decision can be made by committee. As the panel discusses, people may not always agree with the outcome, but understanding how and why a decision was made c…

From difficult decisions and team communication to money, trust and the fear of getting it wrong, this episode asks what good transparency actually looks like in hospitality leadership. Watch the full Talking Hospitality episode with Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie of TipJar. Produced in partnership with TipJar. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism,…

How transparent should hospitality leaders really be with their teams? Transparency sounds simple. In practice, it gets much harder when the conversation involves pay, tips, difficult decisions, organisational change or information people may not want to hear. In this episode of Talking Hospitality, Timothy R Andrews is joined by Adena Cahill, Molly Davis, Joe McDonnell and Dan Hawkie to explore what transparency actually looks like in hospitality leadership, and why sending an email, posting a policy or putting something on a staff app does not necessarily mean you have communicated effectively. The panel discusses: • Why teams increasingly want to understand the why behind decisions • The link between trust, transparency and leadership • How to communicate difficult decisions without creating unnecessary uncertainty • Why different people need information delivered in different ways • When digital communication works, and when you still need a proper conversation • Why brie…

New conversations. Fresh perspectives. Practical ideas for hospitality leaders. Talking Hospitality returns with new episodes exploring the people, challenges and decisions shaping the UK hospitality industry. Expect informed discussion, different viewpoints and useful solutions from people who know the industry from the inside. Subscribe and turn on notifications so you don’t miss the next episode. Discover more: https://www.talkinghospitality.com Moving The Hospitality Conversation Forward. #TalkingHospitality #HospitalityLeadership #UKHospitality

Timothy R Andrews and Joe McDonnell discuss why self-service technology can work perfectly for a simple transaction, while personal service, recognition and human interaction remain central to a valuable hospitality experience. The question isn’t whether technology is good or bad. It’s whether your guests are buying a commodity, an experience or a combination of both. This clip is from Can Hospitality Stay Human?, the new Talking Hospitality episode exploring AI, hospitality technology, workplace culture and the future of human service. Listen to the full episode: https://youtu.be/k94CXsnnamY?si=XhfgydXwzY9-hcFO #TalkingHospitality #GuestExperience #HospitalityTechnology

Can hospitality stay human as AI, automation and new technology reshape the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore AI in hospitality, workplace culture, employee experience and the future of human service. They are normally the ones asking the questions. This time, producer Paul Cook turns the tables. From smart glasses and reluctant technology adopters to healthy workplace friction, staff retention and the experiences guests will still value, the team discusses where technology genuinely helps and where people remain irreplaceable. Can hospitality businesses become more efficient without losing the human touch? And how can leaders introduce new technology without leaving their teams behind? IN THIS EPISODE: * What a strong hospitality workplace culture looks like * Why culture must be demonstrated, not merely written down * How healthy disagreement between departments can improve decisions * Practical ways to keep up with hospitality technology * O…

Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people. In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts. They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change. The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people? They also challenge the traditional idea that the customer must always come first. If you create the ri…

24 seconds. No dialogue. Almost no context. The first new Talking Hospitality episode lands Wednesday 9 September. Subscribe now and come back tomorrow for the full conversation. #TalkingHospitality #HospitalityPodcast Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking…