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Timothy R Andrews and Joe McDonnell discuss why self-service technology can work perfectly for a simple transaction, while personal service, recognition and human interaction remain central to a valuable hospitality experience. The question isn’t whether technology is good or bad. It’s whether your guests are buying a commodity, an experience or a combination of both. This clip is from Can Hospitality Stay Human?, the new Talking Hospitality episode exploring AI, hospitality technology, workplace culture and the future of human service. Listen to the full episode: https://youtu.be/k94CXsnnamY?si=XhfgydXwzY9-hcFO #TalkingHospitality #GuestExperience #HospitalityTechnology

Can hospitality stay human as AI, automation and new technology reshape the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore AI in hospitality, workplace culture, employee experience and the future of human service. They are normally the ones asking the questions. This time, producer Paul Cook turns the tables. From smart glasses and reluctant technology adopters to healthy workplace friction, staff retention and the experiences guests will still value, the team discusses where technology genuinely helps and where people remain irreplaceable. Can hospitality businesses become more efficient without losing the human touch? And how can leaders introduce new technology without leaving their teams behind? IN THIS EPISODE: * What a strong hospitality workplace culture looks like * Why culture must be demonstrated, not merely written down * How healthy disagreement between departments can improve decisions * Practical ways to keep up with hospitality technology * O…

Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry? Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people. In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts. They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change. The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people? They also challenge the traditional idea that the customer must always come first. If you create the ri…

24 seconds. No dialogue. Almost no context. The first new Talking Hospitality episode lands Wednesday 9 September. Subscribe now and come back tomorrow for the full conversation. #TalkingHospitality #HospitalityPodcast Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking…

A first look at the upcoming episodes of Talking Hospitality. Our new conversations explore recruitment, workplace transparency, chronic illness, leadership, people and culture, and the practical realities of running hospitality businesses and teams. Talking Hospitality is an independent UK hospitality podcast led by Timothy R Andrews. Subscribe to watch each full episode as it is released. Explore more: https://www.talkinghospitality.com Moving The Hospitality Conversation Forward. #TalkingHospitality #HospitalityLeadership #UKHospitality

NEW Link for Talking Hospitality is LIVE from London Hospitality Festival 2026 in Barnes, London 11am GMT Join Timothy R Andrews and the Talking Hospitality team live from the festival as we meet hospitality leaders, capture the atmosphere and talk about some of the issues shaping the industry. Talking Hospitality Season 6 launches on Wednesday 9 September. Moving The Hospitality Conversation Forward.

Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What you can expect: In-depth interviews with hospitality leaders and changemakers Real talk about hotel operations, guest exp…

First time ever in the studio together! We had great energy, but the real fun is seeing what Producer Paul thinks. Turns out, he lives for looking after us. Hear all about it and find out when new episodes drop in September at talkinghospitality.com. #talkinghospitality #hospitality #podcast #PodcastLife #BehindTheScenes #StudioVibes

DON’T IGNORE THE TECH Hospitality technology keeps changing, and leaders can’t afford to switch off from it. Tracey Rashid talks about staying informed, attending industry events, speaking to suppliers and understanding what is actually useful for your business. Her view on AI is simple: it’s another form of technology. If it makes operations slicker, saves money and improves performance, it’s worth understanding. Talking Hospitality. Moving The Hospitality Conversation Forward.

What happens to hospitality as technology removes more and more human interaction from everyday life? Joe McDonnell believes the industry could have an important advantage. While automation, AI and emerging technology will continue to change how hospitality businesses operate, the fundamental experience of being welcomed, looked after and connected with another person is much harder to replace. In this conversation, Joe explores why hospitality jobs may be more insulated from technological disruption than many people assume, how changing consumer behaviour could increase the value of human interaction, and where the industry’s opportunities could lie over the next 10, 15 and 20 years. Because perhaps the question isn’t simply what technology will replace. Perhaps it’s what people will value more when technology is everywhere. Talking Hospitality brings experienced hospitality voices together to explore the people, ideas and decisions shaping the industry. Moving The Hospitality C…

We're revamping the Talking Hospitality format! Our new focus will be on three core categories: People & Culture, Operations, and Technology. (POT) Get ready for deeper dives into what matters most. #TalkingHospitality #Hospitality #Podcast #PeopleAndCulture #OperationsManagement #TechInHospitality

Talking Hospitality is LIVE from London Hospitality Festival 2026 in Barnes, London. Join Timothy R Andrews and the Talking Hospitality team live from the festival as we meet hospitality leaders, capture the atmosphere and talk about some of the issues shaping the industry. Talking Hospitality Season 6 launches on Wednesday 9 September. Moving The Hospitality Conversation Forward.

What does a thriving hospitality culture truly look like? It starts with a clear, written definition of your purpose and values, then is actively lived and reinforced by leaders. Staff happiness is a direct reflection of culture in action. #talkinghospitality #hospitality #podcast #CompanyCulture #Leadership #EmployeeEngagement

Talking Hospitality has partnered with Blend to make practical workplace learning easier to access for hospitality professionals and teams. Blend provides mobile-first, video-led courses covering Food Safety, Allergy Awareness, Manual Handling, Responsible Alcohol Sales, COSHH, First Aid, Fire Safety, Diversity & Inclusion and more. Access the courses through Talking Hospitality and receive a 10% saving on individual courses: https://www.talkinghospitality.com/courses/ #TalkingHospitality #HospitalityTraining #ELearning

Sneak preview of the new professional Talking Hospitality. New episodes from September #blooper #talkinghospitality #hospitality #podcast

We’re pleased to welcome Bodha Drinks as a sponsor of Talking Hospitality. Bodha is an independent British food-pairing drinks brand creating premium non-alcoholic drinks designed to complement food. In this video, Bo introduces the drinks and Timothy R Andrews explains why Bodha is such a good fit for Talking Hospitality. Bodha will support our recording days at Yamaha Music London throughout the new Talking Hospitality programme. #TalkingHospitality #BodhaDrinks #Hospitality

Our month celebrating South Asian Heritage would not be complete without a nod to the great Cyrus Todiwala who reveals just why it is so important for migrants and immigrants to get out of their comfort zone #talkinghospitality #hospitality #podcast #ImmigrantSuccess #Resilience #PersonalGrowth

Ranji Thangiah on preserving her father’s Sri Lankan food legacy while taking its flavours somewhere new. #sahm #sahm2026 #talkinghospitality

Joe McDonnell had never tried Sri Lankan cuisine before visiting the country. After following an incredible smell into a hotel kitchen, he was invited to try the breakfast being cooked for the team. For the next five days, he chose the staff meal over the hotel buffet. One dish was so good that he says he almost cried. Joe called it the best meal he had ever eaten. This clip features Ranji Thangiah and Talking Hospitality host Timothy R Andrews. Have you tried Sri Lankan food? #SriLankanFood #SriLankanCuisine #TalkingHospitality #YouTubeShorts #sahn #sahm2026

Entrepreneur @paramjitnagra talks about how her gin is more than gin - it's about culture, meaning, and elevating drinks. Showcasing British Indian stories through authentic flavors, inspired by family recipes. Celebrating our guests and contributors through South Asian Heritage Month #SAHM #talkinghospitality #hospitality #podcast

Entrepreneur @paramjitnagra talks about how her gin is more than gin - it's about culture, meaning, and elevating drinks. Showcasing British Indian stories through authentic flavors, inspired by family recipes. Celebrating our guests and contributors through South Asian Heritage Month #SAHM #talkinghospitality #hospitality #podcast

When businesses treat inclusion as something they can quietly switch on and off, people notice. Recent HRC Foundation research found that 71.5% of LGBTQ+ consumers say they buy fewer products from companies they perceive as reducing their inclusion commitments. That should make hospitality pause. Because Pride is not just a logo in June. It is how people are welcomed. It is how guests are treated. It is whether couples feel respected at check-in. It is whether teams feel safe being themselves at work. In this clip from our conversation with PrideWide, we talk about why surface-level Pride activity is not enough. Hospitality has a real opportunity here. Not performative support. Not a rainbow badge for thirty days. Proper, consistent, year-round inclusion. That is better for guests. Better for teams. And, frankly, better for business.

Doing the right thing and building a better hospitality industry are not separate arguments. In this clip, Tris Reid-Smith co-founder of @pridewide why inclusion benefits more than one community. It supports people. It strengthens workplaces. It creates opportunity. It helps build a society where more people can contribute, progress and belong. That matters in hospitality. Pride Month is a useful reminder, but this work does not begin and end in June. That is not corporate fluff. That is better hospitality. #PrideMonth #Hospitality #Inclusion #EDI #DEI #HospitalityLeadership #TalkingHospitality #PeopleAndCulture Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, resta…

Why is it important that your employees know the purpose of the place they work? In our 75th episode, season finale, we welcome top podcaster Michael Tingsager of Hospitality Mavericks. We look at purpose what businesses are doing well and why they are doig well, discussing real life examples. For new businesses or businesses struggling with retention this is one for you #talkinghospitality #hospitality #podcast #Leadership #Purpose