Can hospitality stay human as AI, automation and new technology reshape the industry?
Timothy R Andrews, Tracey Rashid and Joe McDonnell explore AI in hospitality, workplace culture, employee experience and the future of human service.
They are normally the ones asking the questions. This time, producer Paul Cook turns the tables.
From smart glasses and reluctant technology adopters to healthy workplace friction, staff retention and the experiences guests will still value, the team discusses where technology genuinely helps and where people remain irreplaceable.
Can hospitality businesses become more efficient without losing the human touch? And how can leaders introduce new technology without leaving their teams behind?
IN THIS EPISODE:
* What a strong hospitality workplace culture looks like
* Why culture must be demonstrated, not merely written down
* How healthy disagreement between departments can improve decisions
* Practical ways to keep up with hospitality technology
* Overcoming the fear of AI and automation
* Where human interaction becomes more valuable
* Why looking after employees improves retention and guest experience
Hosted by Timothy R Andrews, Tracey Rashid and Joe McDonnell.
Questions guided by producer and storyteller Paul Cook.
Paul has previously appeared on are:
https://youtu.be/OFM5qdT0UkY?si=VD8-AnKCVwksRh15
Recorded at Yamaha Music London with support from Yamaha Professional Audio.
Talking Hospitality is an independent UK hospitality podcast bringing experienced leaders and professionals together to explore the issues shaping the industry and what we can actually do next.
Share your perspective in the comments and subscribe for new hospitality conversations, full episodes and focused clips.
Join the wider Talking Hospitality community:
https://www.talkinghospitality.com/
Moving The Hospitality Conversation Forward.
#TalkingHospitality #AIinHospitality #HospitalityTechnology