Can hospitality embrace AI, automation and new technology without losing the human connection at the heart of the industry?
Timothy R Andrews, Tracey Rashid and Joe McDonnell explore workplace culture, hospitality leadership, technology adoption, employee experience and what the future could look like for hospitality businesses and their people.
In a slightly different Talking Hospitality episode, producer Paul Cook turns the questions on the hosts.
They discuss what makes a strong hospitality culture, how good leaders deal with friction between departments, why communication matters, and why people respond so differently to technological change.
The conversation then turns to AI and automation. As technology removes human interaction from more areas of everyday life, could hospitality become even more valuable precisely because it provides experiences built around people?
They also challenge the traditional idea that the customer must always come first. If you create the right environment for your team, does a better guest experience naturally follow?
Topics discussed include:
• Hospitality workplace culture
• Leadership and communication
• Interdepartmental friction
• AI in hospitality
• Hospitality technology
• Employee retention and experience
• Guest experience
• Automation and human service
• The future of hospitality
Talking Hospitality is an independent UK hospitality podcast focused on practical conversations, industry learning and solutions that help move hospitality forward.
Hosted by Timothy R Andrews with Tracey Rashid and Joe McDonnell.
Visit talkinghospitality.com for more episodes, articles and industry conversations.
Moving The Hospitality Conversation Forward.