Hospitality talks more openly about wellbeing. But is working life actually getting better?
Mark Lewis, CEO of Hospitality Action, joins Talking Hospitality to discuss financial hardship, mental health and the pressures on managers trying to support their teams.
From helping a chef who was living in his car to supporting people through bereavement, Mark explains what the charity does when someone reaches a crisis point. We also ask whether hospitality is improving working conditions or simply asking people to keep coping.
A conversation for anyone responsible for looking after hospitality’s people.
This episode is sponsored by Tork, a leading global professional hygiene brand.
https://www.torkglobal.com/gb/en
Find out more about Hospitality Action and its support:
https://www.hospitalityaction.org.uk/
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This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
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