Thoughts & Takeaways
Welcome to the Talking Hospitality blog: a place for practical insight and useful ideas for people working in and leading hospitality.
Some pieces are designed to make you think. Some are here to give you clear actions you can take back to your team. Most do a bit of both.
Some pieces are designed to make you think. Some are here to give you clear actions you can take back to your team. Most do a bit of both.
April 15, 2024
Why Should Hospitality Engage With Schools?
Ugh. School kids. 😨 Young people. Bleurgh. 🤢 This is quite often the reaction I get from some hospitality professionals - who (most of the time) are too busy to be distracted by things like this. ... Which is unfortunate as following on from B…
April 8, 2024
Is Hospitality a Dead End Job?
"Hospitality is a dead-end job" Very few things annoy me more than when I hear those words. This is often accompanied with phrases such as “too low pay”, “too long hours” and “too stressful”. Whilst at entry level this can sometimes be true, the …
April 1, 2024
Why Does Change Have To Start With You?
Meditation expert and scientist Jon Kabat-Zinn once wrote: "Wherever you go, there you are". I was delighted to be a guest on a podcast with Michele Delagado as part of her Hartmetrics series on "Resilience". It was the first time that I publicly …
March 25, 2024
Is Hospitality A Diverse Employer?
The answer is yes, absolutely. So, of course that means we don't have to worry about anything, right? Right? If you're a regular reader of my blogs, you'll already know the answer to that one... The latest "Inside Hospitality Report" from Be Inc…
March 18, 2024
Not Dead Yet: Why You Should Hire Mature Workers In Hospitality
In Hospitality there tends to, still despite lockdowns and Brexit, favour hiring young people over more mature workers. However, the industry is severely short-staffed, it has an image problem with younger people & Gen Z's and so wiser businesses l…
March 11, 2024
Imposter Syndrome: What Can You Do When You Don't Feel Like You Deserve Your Job?
Oh yes. That age old adversary "Imposter Syndrome". For those that don't know, Impostor Syndrome is a psychological pattern where individuals doubt their accomplishments and have a persistent fear of being exposed as a "fraud". Despite evident su…
March 8, 2024
How Can We Proactively Support Women In Hospitality?
The hospitality industry, vibrant and dynamic, thrives on diversity and innovation. Women, constituting a significant part of this sector, face distinct challenges, especially in climbing the leadership ladder. The "Talking Hospitality" podcast on…
Feb. 25, 2024
Will AI destroy careers in Hospitality?
I recently had quite the heated discussion with some friends of mine about AI. They were extremely worried that everyone would soon be out of jobs, and couldn't see my excitement about discovering this new tool. I suspect my use of the term "Luddi…
Feb. 19, 2024
Empowering Women in UK Hospitality Leadership: Integrating Insights, Solutions, and Statistics
The UK hospitality industry, celebrated for its dynamism and diversity, faces a critical challenge: the underrepresentation of women in leadership roles. Despite women making up a significant portion of the workforce, their presence in senior manage…
Feb. 12, 2024
Why Can't Hospitality Employers Recruit?
Navigating the Workforce Crisis: Beyond the Blame Game In the heart of Britain's current workforce dilemma, as highlighted by a recent article from The Telegraph, there's a familiar chorus that seems to echo through the corridors of discussion: att…
Feb. 5, 2024
Why Should We Embrace Sustainability?
In the bustling world of hospitality, sustainability has transitioned from a buzzword to a necessity. But why? And what exactly is "sustainability"? This blog aims to answer this and more, and offers practical advice on how you can have a more su…
Jan. 30, 2024
Are you still living in the past as a Hospitality business?
In season 3 & season 4 of our Talking Hospitality podcast you will hear this a lot: There are two types of businesses: Those who have learned from lockdown and Brexit; and those who still think it's 2015. …