People & Culture Podcast

This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin. What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind. In this episode, we talk about: Why starting a business is all about small steps, not giant leaps The danger of perfectionism and how it can keep your idea stuck in y...

This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge. With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode. This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of servic...

The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5. New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments. This episode also introduces Joe, bringing a wealth of experience from his global...

Summary In the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season. They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats. They also share their favourite episodes and highlight the impact the podcast has h...

Women leadership in the hospitality industry remains a significant issue, with women holding less than 40% of managerial positions despite making up a large portion of the workforce. This podcast dives deep into the challenges faced by women in hospitality leadership roles and explores actionable solutions to empower them. Hosts Timothy R. Andrews and Tracy Rashid are joined by industry leaders Monica Orr, Marcia Bennett, Michelle Raghini, and Michelle Moreno, who share their personal journeys a...

Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons. Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with va...

Introduction: In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry. Why Listen to This Episode: This episode is a treasure trove of insights for hospitality professionals, especially those in leadership ...

In this episode of Talking Hospitality, we delve into the fascinating world of drag and what lessons the hospitality industry can learn from them. Summary The Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income. Many drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet. As the pandemic continued, drag queens found new ways to adapt, such as starting their own b...

Join Tracey Rashid and Timothy R. Andrews for a festive celebration of Christmas in a special episode featuring a host of Santas from around the world. The holiday spirit shines brightly in this special Christmas episode of Talking Hospitality, where hosts Tracey and Timothy engage in heartwarming and humorous discussions about the meaning of Christmas. The episode opens with a fun fact about the Statue of Liberty, the largest Christmas gift ever given, symbolizing friendship—setting a nostalg...

Recorded at Café Spice Namaste, chef and restaurateur Cyrus Todiwala shares the story of his journey from Bombay to London and the challenges of building a life and business in the UK. He discusses the resilience required to establish Café Spice Namaste, challenge British perceptions of Indian food and navigate a ten-year battle to remain in the country. Cyrus also reflects on education, creating opportunities for young people and the responsibility successful hospitality leaders have to support those following behind them. It is a thoughtful conversation about migration, determination and the legacy one person can leave across an industry.

MasterChef Special with Daksha Mistry, Pookie Tredell, Mike Bartley and Mikes Khan Hosts: Timothy R. Andrews, Tracey Rashid, and Sarah Kettel Dive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists. Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from...

In an enlightening discussion on the empowerment of women in the hospitality sector, this episode of Talking Hospitality features a live recording from Lakefield Hospitality College in North West London, where we engage with Frankie Strinati. The college, founded in 1962 with the explicit aim of promoting female participation in hospitality, stands as a testament to the evolution of gender roles within this industry. Frankie shares her insights on the strategies employed at Lakefield, which em...

Why Men in Hospitality Don’t Talk About Mental Health — and How We Change That Men’s mental health in hospitality is still a taboo topic. In this honest episode, industry leaders share why that needs to change — and how we make it happen. In this hard-hitting episode of Talking Hospitality, we tackle an issue that’s long been overlooked — men’s mental health in our industry. The statistics are stark: male hospitality workers are significantly more at risk of anxiety, burnout, and even suicide. ...

In this special episode, we’re joined by Dawn Burton — speaker, entrepreneur, founder of Carol Burton Caterers, co-founder of the Caribbean Food Collective, and creator of the UK Caribbean Food Awards. Dawn shares her story of moving from a hotel career into catering, the challenges of setting up her own business, and why she’s committed to making sure Caribbean food and entrepreneurs get the recognition they deserve. From cooking thousands of meals for children during school holidays to handin...

Is Hospitality Racist?In our season 3 finale, hosts Timothy R. Andrews and Sarah Kettel partner up with our third, special guest host Tracey Rashid.Together they take a deep dive into the 2023 Be Inclusive Hospitality report about equality, diversity and inclusion within the Hospitality industry.They are joined by CEO and Founder of Be Inclusive Hospitality, Lorraine Copes and her story, how Be Inclusive Hospitality came about and what is it.They discuss some surprising results from the report and what can be done to make the findings in the report become the catalyst for changeThere is still work to be done. This episode shares what you can do about it.***More information on Lorraine Copes and Be Inclusive Hospitality can be found at:https://www.linkedin.com/in/lorraine-copes-ab614820/ (Lorraine Copes)https://bihospitality.co.uk/ (Be Inclusive Hospitality)https://bihospitality.co.uk/research-and-insights/ (To Download The 2023 Report)***For more information on equality, diversity and…

Raffles is heading to London and is making a stir! Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive. Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode. At the heart of it all, however, is that staff are treated well, fairly an...

A heart on the sleeve, frank discussion about addiction to alcohol by We Recover Loudly podcaster and Burnt Chef ambassador, Michelle Righini.In this very special 30th episode we look at:What Michelle's incredible journey has been How to recognise if you might have a problem What to do if someone at work is potentially suffering from addiction and, how to lead by example And if that's not good enough we also put Michelle through Put The Cuppa Down Quick Fire round!Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.***More information on Michelle Righini can be found at:https://letstalkgender.co.uk/ ()https://werecoverloudly.com/ (We Recover Loudly (website))https://podcasts.apple.com/gb/podcast/we-recover-loudly/id1686184182 (We Recover Loudly podcast (Apple))https://open.spotify.com/show/24OFDBpIuItcOScVuGUDqg (We Recover Loudly podcast (Spotify))https://www.linkedin.com/in/michelle-righini-915b85254/ (Linkedin)***If you need help please also check out:https://www.…

Today, CEO and founder of award-winning Hospitality and professional training and apprenticeship provider Umbrella Training, Adele Oxberry joins hosts Timothy R Andrews and Sarah Kettel to talk about her journey into Hospitality and how she is on a mission to fix the industry!In this wonderfully interesting episode Adele sharesHow an inspirational mother led her to where she is today How Apprenticeships are a solution to the recruitment issues in Hospitality How to get funding for Apprenticeships How Hospitality needs to rebrand itself and of course... The Quick Fire Round: Put The Cuppa Down Question Time! A fun, inspirational look at just one of the many journeys Hospitality can lead you to.***More information on Adele Oxberry and Umbrella Training can be found at:https://www.linkedin.com/in/adele-catherine-oxberry-fih-miod-60b87326/ (Adele Oxberry (Linkedin))https://www.umbrellatraining.co.uk/ (Umbrella Training)***Timothy put the Kettel on : Talking Hospitality is Co-hosted by:htt…

This uplifting episode sees recruitment guru for Everyman Cinemas, Mike Newman join us for this extremely informative podcast. Many people don't think of Cinema as being part of Hospitality but Everyman Cinema turns this on it's head. Mike shares some of the struggles but reveals how he & Everyman have faced those struggles head on & how they continue to build solutions proactively. Mike reveals how employees and the community are key to the success of the business and that the work to improv...

We take a fascinating and educational look at gender with Diversity and Inclusion teacher and Gender activist Che Barnes.In this incredibly informative episode we look atHow the agricultural revolution influences gender til this day How a "good Christian girl" became a gender activist What's the difference between gender and sexuality? How many intersex people are born a day in the UK (you'll be surprised!) Advice for Hospitality people working with LGBTQ+ people; and What to do if you misgender or mispronoun your colleague? If you don't know much about the conversations going on about gender, or don't really understand itthen this episode is really worth a listen.Guest Tracey Rashid co-hosts with Timothy R. Andrews for this episode.***More information on Che Barnes can be found at:https://letstalkgender.co.uk/ (Lets Talk Gender (Website))https://www.linkedin.com/in/cherylbarnes/ (Linkedin)If you wish to contact Che directly, please contact her at: hello@letstalkgender.co.uk***For Equ…

Today, cake artist and entrepreneur Tracey Rashid joins host Timothy R Andrews to talk about her transition from training at a transport company to running her own business.In this delightfully uplifting episode Tracey sharesHow a quote from Marco Pierre White cemented her career The pros and cons of working for yourself Why the term "Cake Artist" is so important What it felt like representing her country for Europe on TV Why going to schools is important for the future of Hospitality A fun, inspirational look at a single mums journey into becoming an entrepreneur.Unfortunately Sarah was unwell for this episode so the session is only hosted by Timothy R. Andrews. But she'll be back!***More information on Tracey and Essence of Cake can be found at:https://www.linkedin.com/in/tracey-rashid-1574242?originalSubdomain=uk (Tracey Rashid)https://www.essenceofcake.com/ (Essence of Cake UK)https://www.youtube.com/watch?v=UvOlLFaxXUU (The Compass Cake)***Timothy Put The Kettel on is Co-hosted b…

Mark McCulloch from Hospitality Rising discusses with co-hosts Timothy R Andrews and Sarah Kettel the current recruitment crisis in Hospitality.He shares how Hospitality Rising was formed and how it tackled head on the poor reception Hospitality has an employer.In todays' episode find out how a ransom letter to a fishy company led Mark into Hospitality and how not being able to get a coffee in the morning led to a significant step to kick starting Hospitality Rising.Mark also shares why he hasn't been targeting schools and people over 55, but why targeting the under 30s is key to addressing the staffing shortage and poor perception of Hospitality.He reveals the brands that inspired Hospitality Rising, the power of Tik Tok and his confusion over Bratwursts.So go on - grab a cuppa and stick the Kettel on.Co-hosted by Timothy R. Andrews and Sarah Kettel.***More information on Mark and Hospitallity Rising can be found at:https://www.linkedin.com/in/markmcculloch/ (Mark McCulloch)https://h…

In this episode of Timothy put the Kettel on: Talking Hospitality, Executive Chef Sebastian Price shares his insights on how to recruit and retain top talent in the hospitality industry. Sebastian discusses the challenges of hiring and keeping good chefs in the current climate, and offers advice on how to create a positive and supportive work environment that will attract and retain top talent. Sebastian also discusses the importance of creating a culture of respect and fairness in the workpla...

Wow! Season 3 and what a great start to what promises to be an incredible season.To kick things off, Jill Whittaker MD of Hit Training joins founder hosts Timothy R. Andrews and Sarah Kettel for this deeply insightful, thought-provoking and a whole lot of fun podcast.We discuss OBEs, the differences between young people and people over 50, and how Hospitality employers need to look beyond the wrinkles and numbers, but need to look at the person they are hiring.And we also discover what Jill would most like to change about herself.So go on, grab yourself a cuppa and put the Kettel on.(and no, it's not a typo)If you would like to find out more about what Hit Training has to offer please visit their website: https://hittraining.co.uk/***Editing and Visuals by: Timothy R AndrewsTheme Tune: "Mandarin and Chocolate" by Doriane Woo https://dorianewoo.bandcamp.comFeat voiceover artist, Lara Rathod https://www.instagram.com/laralondonspeaksSound Effects by: Epidemic Sound Hosted on Acast. See …