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Monica Or FIH, also known as ‘The Dancing Hotel Inspector’ is an award winning hospitality consultant that specialises in helping hoteliers craft memorable guest experiences. She is the founder of ‘Star Quality Hospitality Consultancy’, an Amazon best selling author for her ‘Star Quality’ trilogy of books, trainer, hotel judge and international speaker. Understanding the intricate balance between service excellence and guest satisfaction, Monica’s expertise lies in implementing strategic initiatives that elevate guest experiences, streamline operations, and develops a culture of continuous improvement, ultimately driving higher occupancy rates, positive reviews, and increased revenue for the hotel. Her meticulous attention to detail ensures that hoteliers are empowered to not only delight their guests but also develop a loyal customer base that serve as passionate advocates for their business.
How do you actually write your first book — and more importantly, finish it?In this episode of Talking Hospitality, we explore what it really takes to move from idea to a completed book. This isn’t about waiting for inspiration or having the perfect concept. It’s about structure, discipline and…
Women leadership in the hospitality industry remains a significant issue, with women holding less than 40% of managerial positions despite making up a large portion of the workforce. This podcast dives deep into the challenge...