Welcome to Talking Hospitality
Feb. 13, 2024

Timothy, Wave the Kettel off

Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons.

Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.

Why You Should Listen

This episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community.

Key Points of Interest

  1. Origins and Impact: Learn how the podcast was born out of a desire to highlight the positive stories in hospitality during the challenging times of the pandemic.
  2. Sarah's Hospitality Journey: From her first job in a seaside town to launching a catering company, Sarah's path is a rich source of inspiration.
  3. Philosophy of Hospitality: Sarah discusses the unique, soul-touching aspect of hospitality, emphasising its holistic and empathetic nature.
  4. Technological Trends: With Sarah's current focus on helping restaurants launch for delivery, listeners will appreciate her insights into the evolving landscape of hospitality and technology.
  5. Advice for Professionals: Sarah's parting advice encourages hospitality professionals to embrace change, highlighting the industry's opportunities for growth and innovation.

 

Conclusion

As we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry.

This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others.

Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on.

Transcript

Speaker:

Welcome to Talking Hospitality.

 

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I'm Timothy R.

 

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Andries.

 

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And I'm Tracy Vachid.

 

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Today's episode is a special one as we bid

farewell to our beloved co -host and

 

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friend, Sarah Cattell.

 

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In March 2020, when the world seemed to

have shut up shop and the media declared

 

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the end of hospitality forever, friends

Timothy R.

 

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Andrews and Sarah Cattell were hearing the

opposite.

 

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We were hearing all the good things that

hospitality people were doing for each

 

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other and their local communities.

 

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And yet no one was talking about it.

 

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And so an idea was formed and the podcast

Timothy Put the Cattell on was born.

 

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Sarah and Timothy shared their thoughts on

lockdown and brought on guests who were

 

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making a difference.

 

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And the rest, as they say, is history.

 

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Sarah, you have been an integral part of

my and certainly this podcast journey.

 

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But before we get onto that, how does it

feel like being on the other side of the

 

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mic?

 

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Well, this is, this is weird.

 

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And also, can I just point out that first

bit, lovely as it was, does sound like an

 

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obituary and I'm not dead.

 

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I had to relate that.

 

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Three times, right?

 

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Because I was like, no, it sounds like

we've passed our dearly departed Sarah

 

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Cattell.

 

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Thankfully you're not though.

 

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I don't think she is.

 

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I'm logging off right now.

 

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Seriously.

 

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The rumours of my death are greatly

exaggerated.

 

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I'm glad.

 

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I'm glad to hear it, Sarah.

 

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So let's start at the beginning.

 

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Before talking hospitality and Timothy put

the cattell on.

 

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How did you find your way into the world

of hospitality and then eventually this

 

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podcast?

 

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So I guess my hospitality journey started

like it does for a lot of people who grow

 

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up in a seaside town in the countryside.

 

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That was our main industry.

 

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So people came for holidays.

 

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And so your holiday job when you were old

enough to get a job, which was 14 for me

 

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back in the day, I think you have to be a

little older now to work.

 

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I don't think child labor is a thing

anymore.

 

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Certainly was.

 

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So I started off as a waitress in the

local village pub and worked in the

 

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kitchen there as well a little bit.

 

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And then went on to do all of the

hospitality jobs that were available in

 

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the town.

 

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So all the bars, other restaurants down by

the beach, just everything that was to do

 

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with serving the general public who were

mainly on holiday with us.

 

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But I did do a stint in Woolies as well.

 

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So I was a Woolworths girl for one

Christmas.

 

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Yes.

 

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which now I think I still have PTSD from

listening to Christmas tunes.

 

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It's long time to put a Christmas album on

again.

 

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So yeah, but I didn't enjoy the retail

side as much.

 

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I enjoyed meeting the people and I was

working on a till, so that was nice, but

 

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it wasn't the same.

 

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So I guess that's when it started.

 

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And then there was, I guess, a long hiatus

really out of hospitality.

 

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When I first moved back to London, when I

was, well, again, actually I say long

 

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hiatus, I'm absolutely lying.

 

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My first job in London was as a waitress

at Deep Plan Pizza in Oxford Street.

 

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Really enjoyed that.

 

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And then went into, you know, various

office jobs and things.

 

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Found my way back into kind of the

hospitality side really through working in

 

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gaming.

 

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So I worked in poker for a while.

 

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And a lot of your work with players is to

do with hosting.

 

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And you're generally, you're going around

the world, you're in nice resorts, you're

 

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staying in a hotel anyway, and you're

their main point of contact for the event.

 

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And so events, hospitality, you know,

having to keep everybody happy just

 

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brought me back into that.

 

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And when I got bored of working in, in the

finance of that, which is really where I

 

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was in the end, I quit my job and I

decided to set up a catering company full

 

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time, just like that.

 

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Feeding people was something I just did.

 

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And I continue to work in the industry to

this day.

 

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What has been your driving force or

philosophy in the hospitality industry?

 

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I think, to be honest, there's not a lot

of jobs you can do where even if you are

 

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public facing, where you can bring an

amount of, I guess, comfort to people,

 

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which is, it's going to sound like a weird

phrase.

 

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I'm trying to find a way to rephrase it

and I can't, but soul touching, not in a

 

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creepy, weird way.

 

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That sounds fine to me.

 

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Sure.

 

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Like, you know, you can work behind the

counter in my case, Warworths, or in other

 

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people's case, Burberry.

 

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But you know, you don't, if some, if you

buy something, you're just buying an

 

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object.

 

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Some people love shopping.

 

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That's great.

 

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But it really doesn't give you what

hospitality gives you because it's not

 

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holistic experience.

 

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Buying something is just, it's an exchange

of cash or card for an object mainly,

 

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right?

 

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That's not what hospitality is.

 

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You are a consumer in a way that it

touches everything in your life and can

 

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change your life as well.

 

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Whereas I don't think they're just buying

a thing can do that.

 

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That's so true.

 

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That's so true.

 

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Soul touching is right.

 

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Yeah, all the touching.

 

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Yeah.

 

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Appropriate touching.

 

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Obviously appropriate.

 

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Appropriate soul touching.

 

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We'll call it that.

 

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I think that that runs throughout your

entire passion, when we've worked

 

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together, whether it's with school kids or

whether it's on this podcast, or if you

 

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look at like the MasterChef episode that

we had, I mean, actually both of you,

 

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because you're both on food, but like...

 

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you are really engaged in the whole

overall, particularly the last part of it,

 

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when they're all talking about the food

and the importance of it and what it means

 

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to them.

 

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Sarah, you were in that conversation with

them.

 

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Yeah.

 

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And that's what I've always seen by

working with you on this even, on the

 

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podcast.

 

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You see it all the way through.

 

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Whenever you've got a guest on there, you

will go in there and ask them a question

 

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because it touched you.

 

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It matters.

 

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Yeah, and it matters.

 

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It does matter.

 

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It does.

 

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And I think, you know,

 

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Well, we all work in the industry and

anyone who works in the industry knows

 

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that there are very few people in this

industry who don't just do everything

 

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heart and soul and are not fully invested

in everything they do every day.

 

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Because actually if you're not that

person, you're not really going to get

 

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anything done or at least you're not going

to do it well.

 

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And it takes a certain type of person.

 

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That's not to say that you can't come to

hospitality and train to be that person.

 

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Of course you can.

 

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But there's a certain, I don't know, it's

something in your psyche that makes you.

 

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part of the industry from the minute you

step in the door or not.

 

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There's a side of being a people pleaser

in a way, isn't that you want to see that

 

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smile, whether it's making someone's bed,

making someone's food, pouring someone's

 

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drink.

 

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It's like, that's what you want to see.

 

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That happiness.

 

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I think that's what hospitality is, isn't

it?

 

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Yeah.

 

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There's a lot of empathy as well.

 

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I think you have to be a bit of an empath

to work in the industry as well, because

 

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you do have to read people all of the time

to know.

 

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And we're very good, all of us.

 

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I mean, everyone I know who works in the

industry is good at knowing what someone

 

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needs and catering for needs.

 

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And it's not just a plate down, it's not

just filling a glass.

 

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It's more than that.

 

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It is giving though as well.

 

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Like when I did bar, when I was in

cocktails, I really enjoyed that because

 

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you created something, you put the

flavours together and there's an instant

 

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gratification as well when they like it.

 

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There's a sort of a little magic about

that.

 

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And that's the buzz that I really liked

when I was working in bars for sure, was

 

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that instant, oh, and if somebody asks you

something that isn't quite, how do I?

 

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How do I pull that together?

 

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Right.

 

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What do I do?

 

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Oh, they want not a traditional

ingredient.

 

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Oh, we've run out.

 

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How can I make that still taste same?

 

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And I think that's the whole, if you're in

hospitality, that's what you try and get

 

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across the board, right?

 

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Yeah.

 

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And I wonder, you know, it's really

interesting you saying about having that

 

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sort of instant gratification because...

 

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As you know, like there are a lot of

people who are neurodiverse who work in

 

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hospitality, I would say there are more

neurodiverse people than there aren't and

 

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something that's, that's very important to

us.

 

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And Tim, I know you have ADHD.

 

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I'm sure you won't mind me saying that.

 

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That's not weird anymore.

 

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Again, when we were young, that was an odd

thing, right?

 

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It's not weird anymore.

 

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There's more neurodiverse people than not.

 

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So neurotypical is, you know, something

that I see as being unusual.

 

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And so, so for those of us, myself

included, who need constant dopamine hits.

 

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You get them.

 

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That's exactly what you get.

 

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Every time someone says thank you, every

time someone gives you a tip, every time

 

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someone says that was lovely, I enjoyed

the food.

 

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Every time you have to run for something.

 

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It's a dopamine hit.

 

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So it's the perfect job for people who are

neurodiverse because you're constantly

 

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changing.

 

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You have to be constantly creative and you

constantly get gratification for it very

 

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quickly and very frequently.

 

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I wish I knew about this so much earlier

in my life and my career.

 

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Because when I was younger, I was the

Sainsbury's and the Iceland girl.

 

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I did that sort of retail and yeah,

checkouts only don't do stacking.

 

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Thank you.

 

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And I always said I would never work in

service.

 

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It's not my thing.

 

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And when I opened my shop, I remember how

I felt serving my customers.

 

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And I just thought, Oh my gosh, have I

just been missing out on this this whole

 

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time?

 

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Cause I could have been working in this

industry years ago.

 

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Absolutely years ago.

 

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I loved it.

 

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Absolutely loved it.

 

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Yeah.

 

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There's something very special about it.

 

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And I almost feel kind of like, I'm sorry

for you now that you didn't find it

 

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earlier, but now I'm even more so.

 

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you will never experience that imagine

like never experiencing that i can't i

 

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can't imagine what that would be like

 

213

00:09:49,966 --> 00:09:54,716

So Sarah, diving into the podcast, what

motivated you to start Timothy put the

 

214

00:09:54,716 --> 00:09:55,426

kettel on?

 

215

00:09:55,426 --> 00:09:57,506

I don't think it was my idea.

 

216

00:09:57,506 --> 00:10:00,046

I honestly can't remember because all that

is a blur.

 

217

00:10:00,046 --> 00:10:00,446

Yeah.

 

218

00:10:00,446 --> 00:10:04,056

I mean, we could talk for hours about how

we never thought we'd be in a pandemic,

 

219

00:10:04,056 --> 00:10:05,886

what it's done to us and all that stuff.

 

220

00:10:05,886 --> 00:10:10,026

But actually, yeah, so I don't think it

was my idea, but suffice to say, I really

 

221

00:10:10,026 --> 00:10:11,246

like talking.

 

222

00:10:11,466 --> 00:10:13,406

Like really like talking.

 

223

00:10:13,406 --> 00:10:14,266

Really?

 

224

00:10:14,306 --> 00:10:17,066

I never, I never picked that up.

 

225

00:10:17,146 --> 00:10:18,966

But this was like a way of...

 

226

00:10:18,966 --> 00:10:21,106

validating my talking.

 

227

00:10:22,146 --> 00:10:25,726

For me, that was a really, really good

thing.

 

228

00:10:26,306 --> 00:10:27,666

You will listen.

 

229

00:10:27,666 --> 00:10:28,626

Yeah, exactly.

 

230

00:10:28,626 --> 00:10:30,966

Or you can switch it off and I don't get

offended.

 

231

00:10:30,966 --> 00:10:31,996

So that's also good.

 

232

00:10:31,996 --> 00:10:37,426

But yeah, like when I was younger, because

I also did, I was in hospitality as my,

 

233

00:10:37,426 --> 00:10:39,926

obviously my part -time job when I was

studying and stuff.

 

234

00:10:39,926 --> 00:10:42,566

And I was in the arts, darling.

 

235

00:10:42,566 --> 00:10:45,896

And I did do a lot of voice work and a lot

of radio.

 

236

00:10:45,896 --> 00:10:48,590

And that was kind of what I always wanted

to do.

 

237

00:10:48,590 --> 00:10:53,570

And so having an opportunity to use my

voice was, yeah, you can't turn that down,

 

238

00:10:53,570 --> 00:10:55,210

especially when you're sat in the house.

 

239

00:10:55,270 --> 00:10:55,770

Right.

 

240

00:10:55,770 --> 00:10:59,990

So, but you know, like, like I said, I

just liked talking.

 

241

00:10:59,990 --> 00:11:01,190

Everything else was Tim.

 

242

00:11:01,190 --> 00:11:04,850

Like Tim was, Tim worked out how to record

it.

 

243

00:11:04,850 --> 00:11:06,950

Tim did literally all the legwork.

 

244

00:11:06,950 --> 00:11:08,390

I just chatted.

 

245

00:11:08,390 --> 00:11:09,070

Great.

 

246

00:11:09,070 --> 00:11:10,850

You just came along for the ride.

 

247

00:11:10,850 --> 00:11:18,010

I think we went to Unwind in Waterloo and

we were basically.

 

248

00:11:18,190 --> 00:11:19,300

We'd finished with the schools.

 

249

00:11:19,300 --> 00:11:23,140

We'd done some school with this street

food competition with some school kids and

 

250

00:11:23,140 --> 00:11:24,770

talked about that on previous episodes.

 

251

00:11:24,770 --> 00:11:27,020

And we were kind of getting outraged about

various things.

 

252

00:11:27,020 --> 00:11:30,650

I think we talked about podcasts, maybe

doing it and then the world shut down.

 

253

00:11:30,650 --> 00:11:34,020

And then Sarah and I were just talking on

the phone and literally talking about all

 

254

00:11:34,020 --> 00:11:37,070

the stuff that was going on quite

animately.

 

255

00:11:37,070 --> 00:11:39,890

And I think we were just like, should we

do a podcast?

 

256

00:11:39,890 --> 00:11:41,210

Oh yeah, why don't we do it?

 

257

00:11:41,210 --> 00:11:42,610

What the hell?

 

258

00:11:42,990 --> 00:11:46,930

I don't know how to do it Tim, if I leave

you two worked out, I've come along those

 

259

00:11:46,930 --> 00:11:47,750

lines.

 

260

00:11:47,890 --> 00:11:51,890

And I think we said we were going to do

four episodes and then I was like, yeah,

 

261

00:11:51,890 --> 00:11:53,230

let's do six.

 

262

00:11:53,230 --> 00:11:56,230

But really we originally only can just do

four for sure.

 

263

00:11:56,230 --> 00:11:58,890

And then it sort of became six because we

quite enjoyed it.

 

264

00:11:58,890 --> 00:12:02,300

And it's really funny if you listen to the

first episode, we don't even say who we

 

265

00:12:02,300 --> 00:12:03,110

are.

 

266

00:12:03,110 --> 00:12:05,170

We just go straight in.

 

267

00:12:06,250 --> 00:12:07,980

It's like, you know who I am.

 

268

00:12:07,980 --> 00:12:08,800

You know who I am.

 

269

00:12:08,800 --> 00:12:10,430

I don't need to introduce myself.

 

270

00:12:11,650 --> 00:12:12,814

And we've got.

 

271

00:12:12,814 --> 00:12:20,294

Hi, hi, yes, um, there's stuff going on in

hospitality like um, yeah Um, so it's

 

272

00:12:20,294 --> 00:12:25,284

really it's a really hard listen But if

any of our listeners that want to hear it

 

273

00:12:25,284 --> 00:12:27,714

it is on the website So please do check it

out.

 

274

00:12:27,714 --> 00:12:33,294

www .talkinghospitality .com Just getting

a plug -in but it is really very

 

275

00:12:33,294 --> 00:12:37,364

entertaining to see how we've how far

we've come I've listened to it.

 

276

00:12:37,364 --> 00:12:41,714

Yeah, if you want to laugh, listen to

episode one.

 

277

00:12:42,126 --> 00:12:46,466

But you know, someone said to me once, I'm

saying someone said to me, I always say

 

278

00:12:46,466 --> 00:12:48,766

that because obviously we all talk to so

many people all the time.

 

279

00:12:48,766 --> 00:12:49,696

No one said this to me.

 

280

00:12:49,696 --> 00:12:51,806

I know I read this.

 

281

00:12:51,806 --> 00:12:53,086

Yes, I read this in a book.

 

282

00:12:53,086 --> 00:12:57,646

Couldn't tell you the book, but it was, it

was about getting like starting things,

 

283

00:12:57,646 --> 00:12:57,806

right?

 

284

00:12:57,806 --> 00:13:00,146

And just doing things that are outside of

your comfort zone.

 

285

00:13:00,146 --> 00:13:02,306

And the advice was do bad work.

 

286

00:13:02,306 --> 00:13:04,726

Just do bad work because it will get

better.

 

287

00:13:04,726 --> 00:13:07,854

And when you start, no one starts as a

master of anything, right?

 

288

00:13:07,854 --> 00:13:08,914

So just new, bad work.

 

289

00:13:08,914 --> 00:13:10,214

And we did exactly that.

 

290

00:13:10,214 --> 00:13:10,944

And now we're here.

 

291

00:13:10,944 --> 00:13:13,454

And I think people like to see that

journey, don't they?

 

292

00:13:13,454 --> 00:13:17,034

They want to see that journey and you grow

and they kind of come with you.

 

293

00:13:17,034 --> 00:13:19,684

And yeah, when things are polished from

day one with certain things, I don't think

 

294

00:13:19,684 --> 00:13:20,954

it works quite as well.

 

295

00:13:20,954 --> 00:13:25,114

Well, yeah, I mean, it really, it started

to grow legs and to becoming what it was

 

296

00:13:25,114 --> 00:13:30,234

going to become when we got Kemi Akinola

on as our first guest.

 

297

00:13:30,234 --> 00:13:34,694

That sort of changed it from being, we're

going to talk about to each other for four

 

298

00:13:34,694 --> 00:13:35,854

episodes and...

 

299

00:13:35,854 --> 00:13:38,774

maybe some people will listen to it at

all.

 

300

00:13:38,774 --> 00:13:43,964

Actually, there's some really interesting

stories that people themselves can share

 

301

00:13:43,964 --> 00:13:44,404

with us.

 

302

00:13:44,404 --> 00:13:48,694

And I think that's what we wanted to get

out there was the issues we were hearing

 

303

00:13:48,694 --> 00:13:51,074

was that the industry is about to be

destroyed.

 

304

00:13:51,074 --> 00:13:56,244

And it isn't there are people still

fighting Sarah actually was very active in

 

305

00:13:56,244 --> 00:13:56,784

that as well.

 

306

00:13:56,784 --> 00:14:02,134

And by having guests, we have to pull that

out and share the fact that hospitality

 

307

00:14:02,134 --> 00:14:03,994

isn't dead yet.

 

308

00:14:03,994 --> 00:14:05,452

And it will.

 

309

00:14:05,518 --> 00:14:08,748

come back and there were a lot of good

people doing a lot of good things and I

 

310

00:14:08,748 --> 00:14:13,158

think that's why we started it was to get

the good news out there.

 

311

00:14:13,158 --> 00:14:18,358

I think in hindsight it was probably

cathartic to some degree.

 

312

00:14:18,358 --> 00:14:22,948

It's crazy though when you think about it

how could hospitality be dead like they

 

313

00:14:22,948 --> 00:14:28,198

kept saying that how could it actually

it's gonna have a low obviously but how

 

314

00:14:28,198 --> 00:14:29,638

could it honestly be?

 

315

00:14:29,638 --> 00:14:33,488

It was that you guys needed to say at the

time because what was everyone was saying

 

316

00:14:33,488 --> 00:14:35,502

I can't wait to go back to the bar and

have a pint.

 

317

00:14:35,502 --> 00:14:38,022

Like it was a stupid message.

 

318

00:14:38,022 --> 00:14:40,922

It was a poorly placed message.

 

319

00:14:40,922 --> 00:14:43,062

It was, it was unkind.

 

320

00:14:43,062 --> 00:14:46,822

And I guess this was the only way we could

fight back against it.

 

321

00:14:46,822 --> 00:14:47,642

And I'm glad we did.

 

322

00:14:47,642 --> 00:14:50,782

Cause I like to be able to say, I told you

so.

 

323

00:14:50,782 --> 00:14:50,962

Brilliant.

 

324

00:14:50,962 --> 00:14:51,982

It was a lot of fun.

 

325

00:14:51,982 --> 00:14:53,602

It was a lot of fun.

 

326

00:15:00,910 --> 00:15:05,970

about what have been your highlight

moments or episodes and why?

 

327

00:15:05,970 --> 00:15:09,070

That is such a difficult question.

 

328

00:15:09,070 --> 00:15:10,060

It really is.

 

329

00:15:10,060 --> 00:15:15,040

I think they, I mean, because they've all

been amazing and I, I bored the world to

 

330

00:15:15,040 --> 00:15:18,590

tears or at least I say the world, anyone

who listened to it by every episode

 

331

00:15:18,590 --> 00:15:20,830

saying, this is, this is my very episode.

 

332

00:15:20,830 --> 00:15:23,920

We've got the best guests, but we did have

the best guests, you know, like all of

 

333

00:15:23,920 --> 00:15:24,790

them were incredible.

 

334

00:15:24,790 --> 00:15:27,610

Like we didn't, there were no absolute

clangers at all.

 

335

00:15:27,610 --> 00:15:28,790

And,

 

336

00:15:28,846 --> 00:15:34,756

I think one of my favorites was when we

interviewed the guys from Don't Look Under

 

337

00:15:34,756 --> 00:15:35,786

the Bed.

 

338

00:15:36,046 --> 00:15:37,746

Did we interview them or did they

interview us?

 

339

00:15:37,746 --> 00:15:39,126

They interviewed us.

 

340

00:15:39,586 --> 00:15:40,286

That wasn't our episode.

 

341

00:15:40,286 --> 00:15:41,366

You can rephrase that.

 

342

00:15:41,366 --> 00:15:44,466

We were on Don't Under the Bed, yeah, the

American version.

 

343

00:15:44,466 --> 00:15:51,446

But I guess all of the episodes where

people gave us a real kind of turnaround

 

344

00:15:51,446 --> 00:15:52,426

story.

 

345

00:15:52,426 --> 00:15:57,134

So like Sebastian Price, for instance, his

story about...

 

346

00:15:57,134 --> 00:16:01,094

you know, losing his job and then starting

his amazing meal box company.

 

347

00:16:01,094 --> 00:16:02,694

That was, that was really cool.

 

348

00:16:02,694 --> 00:16:04,414

And then he came back on, didn't he?

 

349

00:16:04,414 --> 00:16:09,194

And told us about his new part of his

career, which was, which was incredible.

 

350

00:16:09,194 --> 00:16:15,434

And I guess anyone who just came to it

with the same energy that matched ours,

 

351

00:16:15,434 --> 00:16:18,834

which was most people, I'll be honest with

you.

 

352

00:16:18,834 --> 00:16:25,374

And I think when we, when we got to this

season, I felt like the whole energy in

 

353

00:16:25,374 --> 00:16:26,700

the room now.

 

354

00:16:26,700 --> 00:16:30,490

really is something quite special,

especially now as we're doing round

 

355

00:16:30,490 --> 00:16:31,130

tables.

 

356

00:16:31,130 --> 00:16:34,790

So if anyone's listened recently to the

one where we did with the MasterChef

 

357

00:16:34,790 --> 00:16:38,150

finalists, I mean, that was an absolute

hoot.

 

358

00:16:38,150 --> 00:16:40,330

And it was brilliant doing a round table.

 

359

00:16:40,330 --> 00:16:42,890

Absolutely loved that a bit.

 

360

00:16:42,890 --> 00:16:46,690

And I know you guys are going to go on and

do more of those and they're really good

 

361

00:16:46,690 --> 00:16:52,600

because people absolutely love sitting in

a room firstly talking to each other and

 

362

00:16:52,600 --> 00:16:54,382

then getting to discuss.

 

363

00:16:54,382 --> 00:16:58,282

the things that you want them to discuss,

which as it happens, they're really

 

364

00:16:58,282 --> 00:16:59,882

passionate about talking about.

 

365

00:16:59,882 --> 00:17:02,922

I really don't think I could pick out a

single one.

 

366

00:17:02,922 --> 00:17:05,642

I would love to say I could, but I

honestly can't.

 

367

00:17:05,642 --> 00:17:08,198

Those, yeah, those are my highlights

really.

 

368

00:17:12,142 --> 00:17:17,852

Sarah, your knowledge of our industry is

vast and you've always been about

 

369

00:17:17,852 --> 00:17:20,822

solutions and advice for our listeners.

 

370

00:17:20,862 --> 00:17:26,962

So what key piece of advice would you give

to hospitality professionals today?

 

371

00:17:26,962 --> 00:17:29,242

I mean, that's, that is very broad.

 

372

00:17:29,242 --> 00:17:33,842

And yeah, like you said, my knowledge of

the industry is vast because as we've

 

373

00:17:33,842 --> 00:17:38,322

discussed on previous podcasts, actually,

Tim, if you want to try anything in the

 

374

00:17:38,322 --> 00:17:39,612

industry, you can.

 

375

00:17:39,662 --> 00:17:41,352

All the doors are open to you.

 

376

00:17:41,352 --> 00:17:42,582

You just have to knock.

 

377

00:17:42,582 --> 00:17:48,512

And I think what I've learned in my many,

many years, should I say my age?

 

378

00:17:48,512 --> 00:17:49,262

I'm 43.

 

379

00:17:49,262 --> 00:17:49,842

There we go.

 

380

00:17:49,842 --> 00:17:52,282

Did it.

 

381

00:17:53,142 --> 00:18:03,302

20, 12, however many years of experience

in the industry is you always think you

 

382

00:18:03,302 --> 00:18:09,614

haven't got time to start again or to

change or to try something new.

 

383

00:18:09,614 --> 00:18:12,134

or to learn and you have.

 

384

00:18:12,154 --> 00:18:14,614

So don't look at time as your enemy.

 

385

00:18:14,614 --> 00:18:18,964

Even if you feel that you're the busiest

person in the world, there is time to sit

 

386

00:18:18,964 --> 00:18:23,034

there and make a decision about something

new and make a change.

 

387

00:18:23,094 --> 00:18:28,474

So for our listeners and your fans, what

are your next steps and what are you up

 

388

00:18:28,474 --> 00:18:29,334

to?

 

389

00:18:29,654 --> 00:18:33,654

So I don't think I have fans because I've

never had fan mail, just FYI if anyone's

 

390

00:18:33,654 --> 00:18:33,774

listening.

 

391

00:18:33,774 --> 00:18:34,514

Oh darling.

 

392

00:18:34,514 --> 00:18:38,944

Currently I'm working in the industry

helping restaurants to launch for

 

393

00:18:38,944 --> 00:18:39,566

delivery.

 

394

00:18:39,566 --> 00:18:41,846

So that's where I sit at the moment.

 

395

00:18:41,846 --> 00:18:44,246

And there's a lot going on with that.

 

396

00:18:44,246 --> 00:18:49,036

It had a massive spike, obviously, during

lockdown and it's kind of settled a bit

 

397

00:18:49,036 --> 00:18:52,616

now and it's becoming a little bit more

mature as a part of the industry.

 

398

00:18:52,616 --> 00:18:56,786

But there's still a lot of growth there to

do and I'm a part of that.

 

399

00:18:56,786 --> 00:19:00,846

So I will be doing more work.

 

400

00:19:01,046 --> 00:19:04,896

So my role has changed and I have a lot

more to do.

 

401

00:19:04,896 --> 00:19:06,990

So when I said to my friend the other day,

 

402

00:19:06,990 --> 00:19:09,490

Okay, I kind of have a new job.

 

403

00:19:09,490 --> 00:19:10,710

And they said, what is the job?

 

404

00:19:10,710 --> 00:19:14,050

And I said, well, actually, no, wait a

minute, it's just more job.

 

405

00:19:16,570 --> 00:19:18,690

Just more job.

 

406

00:19:18,690 --> 00:19:20,510

Yeah, there's just more of it.

 

407

00:19:20,510 --> 00:19:26,330

And so that's, that's, and that's why I'm

obviously not continuing to host with you

 

408

00:19:26,330 --> 00:19:30,350

guys is because I have a lot, a lot, lot

on a lot on.

 

409

00:19:30,350 --> 00:19:34,890

And then I think, maybe I will.

 

410

00:19:34,892 --> 00:19:38,182

spend so much time talking to myself

because I don't have you guys to record

 

411

00:19:38,182 --> 00:19:42,612

with that inadvertently, if you pass me on

the tube, there will be a podcast coming

 

412

00:19:42,612 --> 00:19:43,622

out of my mouth.

 

413

00:19:43,622 --> 00:19:48,202

The way the industry's going and the way

that things are moving.

 

414

00:19:48,202 --> 00:19:49,532

It's certainly very exciting.

 

415

00:19:49,532 --> 00:19:53,362

And I think there's so much more to talk

about, especially the area I work in is,

 

416

00:19:53,362 --> 00:19:54,672

is technological as well.

 

417

00:19:54,672 --> 00:19:58,552

So that's something there's going to be a

lot more conversation on the table about

 

418

00:19:58,552 --> 00:19:59,562

that going forward.

 

419

00:19:59,562 --> 00:20:04,362

So you probably will hear, if you were to

hear my voice, you might hear from me.

 

420

00:20:04,362 --> 00:20:07,802

I don't use social media, but I do do

LinkedIn.

 

421

00:20:07,822 --> 00:20:13,002

So I will, I will be on LinkedIn posting

various twaddle that I think is

 

422

00:20:13,002 --> 00:20:13,682

interesting.

 

423

00:20:13,682 --> 00:20:16,782

And the door of course, the door is of

course always open.

 

424

00:20:16,782 --> 00:20:20,042

There are four specials and wait if you

want to come back.

 

425

00:20:20,042 --> 00:20:22,742

So it's not goodbye forever.

 

426

00:20:23,722 --> 00:20:25,482

You leave him with him.

 

427

00:20:25,482 --> 00:20:29,422

What's that?

 

428

00:20:29,642 --> 00:20:33,934

Yes, it's time for put the cuppa down

quick fire question time.

 

429

00:20:33,934 --> 00:20:36,774

I'm hoping you know the rules of the game

now, Sarah.

 

430

00:20:36,774 --> 00:20:37,994

I shouldn't do it.

 

431

00:20:37,994 --> 00:20:38,914

You should do it.

 

432

00:20:38,914 --> 00:20:39,464

You should do it.

 

433

00:20:39,464 --> 00:20:43,134

I will play to real rules because you're

already supposed to say the first thing

 

434

00:20:43,134 --> 00:20:44,724

that comes out of your mouth and most

people pause.

 

435

00:20:44,724 --> 00:20:45,504

I'm not going to do that.

 

436

00:20:45,504 --> 00:20:47,414

I am going to say the first thing that

comes out of my mouth.

 

437

00:20:47,414 --> 00:20:50,254

If there is a swear, if there is anything

offensive, please edit it out.

 

438

00:20:50,254 --> 00:20:51,134

Of course we will.

 

439

00:20:51,134 --> 00:20:54,604

So for anyone joining who hasn't heard

before, the aim of the challenge is to

 

440

00:20:54,604 --> 00:20:59,054

answer the following questions with one

word answers, wherever possible.

 

441

00:20:59,054 --> 00:21:02,114

Sarah, I've never known you to do one word

ever.

 

442

00:21:02,114 --> 00:21:03,214

We'll see.

 

443

00:21:03,214 --> 00:21:04,774

This is going to be really fun.

 

444

00:21:04,774 --> 00:21:09,694

Sarah knows the rules, but I don't think

you can follow them through.

 

445

00:21:09,694 --> 00:21:15,134

Unfortunately, Sarah, as a host, you don't

qualify for the £10 Amazon voucher.

 

446

00:21:15,134 --> 00:21:16,254

What Amazon voucher?

 

447

00:21:16,254 --> 00:21:16,974

Oh, well, there you go.

 

448

00:21:16,974 --> 00:21:17,544

So she didn't know.

 

449

00:21:17,544 --> 00:21:18,134

So it's fine.

 

450

00:21:18,134 --> 00:21:19,284

There's no Amazon voucher.

 

451

00:21:19,284 --> 00:21:19,874

It's fine.

 

452

00:21:19,874 --> 00:21:23,514

Actually, we should have been recording

this in a pub as my leaving drinks.

 

453

00:21:23,514 --> 00:21:24,654

Yeah, definitely.

 

454

00:21:24,654 --> 00:21:25,224

But you know what?

 

455

00:21:25,224 --> 00:21:29,394

We will do a leaving drinks and if any of

our dear listeners want to come along.

 

456

00:21:29,394 --> 00:21:31,044

Yeah, or guests even.

 

457

00:21:31,044 --> 00:21:32,206

Yeah, many of our guests want to come

along.

 

458

00:21:32,206 --> 00:21:33,086

Yeah, though we should.

 

459

00:21:33,086 --> 00:21:33,566

I don't...

 

460

00:21:33,566 --> 00:21:34,636

probably wouldn't think about that,

actually.

 

461

00:21:34,636 --> 00:21:35,626

Yes, that's a good idea.

 

462

00:21:35,626 --> 00:21:36,366

Are you ready?

 

463

00:21:36,366 --> 00:21:36,926

I'm ready.

 

464

00:21:36,926 --> 00:21:37,786

Let's begin.

 

465

00:21:37,786 --> 00:21:39,066

What's your favourite city?

 

466

00:21:39,066 --> 00:21:39,686

Venice.

 

467

00:21:39,686 --> 00:21:42,906

What is your favourite TV show ever?

 

468

00:21:42,906 --> 00:21:44,086

Staff Let's Flats.

 

469

00:21:44,086 --> 00:21:46,646

What's one of your favourite comfort

foods?

 

470

00:21:46,646 --> 00:21:47,926

Macaroni cheese.

 

471

00:21:47,926 --> 00:21:49,446

You people watch?

 

472

00:21:49,446 --> 00:21:50,386

Constantly.

 

473

00:21:50,386 --> 00:21:52,626

What is simply too difficult?

 

474

00:21:52,626 --> 00:21:53,286

Skiing.

 

475

00:21:53,286 --> 00:21:55,666

What app changed your life?

 

476

00:21:55,666 --> 00:21:56,746

Bubble Pop.

 

477

00:21:56,746 --> 00:21:58,966

What is the strangest thing you have ever

eaten?

 

478

00:21:58,966 --> 00:22:01,614

Like a pig strotter.

 

479

00:22:01,614 --> 00:22:02,414

Croquet.

 

480

00:22:02,414 --> 00:22:02,714

What?

 

481

00:22:02,714 --> 00:22:05,254

The strangest thing you have ever done.

 

482

00:22:05,874 --> 00:22:07,894

Lied about stealing a library book.

 

483

00:22:07,894 --> 00:22:10,194

What's your biggest takeaway from being on

the show?

 

484

00:22:10,194 --> 00:22:10,794

Joy.

 

485

00:22:10,794 --> 00:22:13,694

What was the worst moment of being on the

show?

 

486

00:22:13,694 --> 00:22:15,414

Forgetting stuff.

 

487

00:22:16,274 --> 00:22:19,644

If you could have chosen to have

interviewed anyone on the show, who would

 

488

00:22:19,644 --> 00:22:20,294

it have been?

 

489

00:22:20,294 --> 00:22:21,234

Jamie Oliver.

 

490

00:22:21,234 --> 00:22:23,614

Who is the person you would never want to

meet?

 

491

00:22:23,614 --> 00:22:24,474

Donald Trump.

 

492

00:22:24,474 --> 00:22:28,234

If you were to work at a circus, what job

would you choose?

 

493

00:22:28,234 --> 00:22:30,612

Oh, who's the one that does the hanging?

 

494

00:22:31,406 --> 00:22:31,886

Trapeze?

 

495

00:22:31,886 --> 00:22:32,726

Trapeze!

 

496

00:22:32,726 --> 00:22:33,606

Yes!

 

497

00:22:33,626 --> 00:22:35,166

Do frogs have ears?

 

498

00:22:35,166 --> 00:22:36,146

No.

 

499

00:22:36,306 --> 00:22:38,766

In your next life, what would you like to

be?

 

500

00:22:38,766 --> 00:22:39,426

Warm.

 

501

00:22:39,426 --> 00:22:44,146

Would you rather be stuck on a broken ski

lift or a broken elevator?

 

502

00:22:44,146 --> 00:22:45,026

Broken elevator.

 

503

00:22:45,026 --> 00:22:47,986

If you were a baguette, how long would you

be?

 

504

00:22:47,986 --> 00:22:49,746

How weird is this?

 

505

00:22:50,346 --> 00:22:52,106

That's a terrible question.

 

506

00:22:53,766 --> 00:22:56,966

If a pen is rolling, is it still

stationary?

 

507

00:22:57,946 --> 00:22:58,706

Yes.

 

508

00:22:58,706 --> 00:23:01,356

Why shouldn't you trust trees?

 

509

00:23:01,356 --> 00:23:02,526

goblins.

 

510

00:23:02,526 --> 00:23:04,826

Sarah, because they're shady.

 

511

00:23:04,826 --> 00:23:09,106

Okay, I was like, you know, goblins hide

in trees, you can't trust goblins.

 

512

00:23:09,106 --> 00:23:09,886

Everyone likes that.

 

513

00:23:09,886 --> 00:23:11,036

Everyone likes that.

 

514

00:23:11,036 --> 00:23:11,886

Standard.

 

515

00:23:11,886 --> 00:23:13,466

Sarah, that is it.

 

516

00:23:13,466 --> 00:23:15,986

It was your final quick fire round.

 

517

00:23:15,986 --> 00:23:17,136

Thank you so much.

 

518

00:23:17,136 --> 00:23:18,006

I'm released.

 

519

00:23:18,006 --> 00:23:19,226

How was it?

 

520

00:23:19,226 --> 00:23:19,806

Yeah.

 

521

00:23:19,806 --> 00:23:20,426

How was it?

 

522

00:23:20,426 --> 00:23:23,426

I don't think I do like it as a guest,

actually.

 

523

00:23:24,046 --> 00:23:25,756

I didn't like it.

 

524

00:23:25,756 --> 00:23:26,326

It's wrong.

 

525

00:23:26,326 --> 00:23:27,936

It's It's really wrong.

 

526

00:23:30,126 --> 00:23:34,086

It has been an absolute pleasure working

with you on the podcast.

 

527

00:23:34,086 --> 00:23:36,926

You know, and I'm really glad that I

started to this journey with you and I've

 

528

00:23:36,926 --> 00:23:40,686

traveled it with you and we've got to know

each other a lot better because of it.

 

529

00:23:40,686 --> 00:23:42,806

It has been a privilege.

 

530

00:23:42,866 --> 00:23:45,346

I felt honored to have done this with you.

 

531

00:23:45,346 --> 00:23:48,646

Really the biggest privilege that I take

from this is to have you as my friend.

 

532

00:23:48,646 --> 00:23:49,326

So thank you.

 

533

00:23:49,326 --> 00:23:50,956

Oh, that is just the sweetest.

 

534

00:23:50,956 --> 00:23:51,316

Thank you.

 

535

00:23:51,316 --> 00:23:55,470

I mean, I, I've had an amazing time doing

this podcast and it feels.

 

536

00:23:55,470 --> 00:23:59,100

I mean, it's obviously the right time for

me to pass the baton on to you, Tracy.

 

537

00:23:59,100 --> 00:24:00,630

And I'm so glad it's you.

 

538

00:24:00,630 --> 00:24:02,520

It could have been any old Tom, Dick and

Harry.

 

539

00:24:02,520 --> 00:24:03,110

It's not.

 

540

00:24:03,110 --> 00:24:04,410

Thank God.

 

541

00:24:05,330 --> 00:24:08,050

I can be if you want.

 

542

00:24:08,050 --> 00:24:10,850

I'm here if you want me to be.

 

543

00:24:11,550 --> 00:24:13,770

Tracy, you're great.

 

544

00:24:13,950 --> 00:24:15,290

Thank you.

 

545

00:24:15,450 --> 00:24:16,760

You made the right decision.

 

546

00:24:16,760 --> 00:24:22,850

And I know that you'll do a fantastic job

with our amazing guests.

 

547

00:24:22,850 --> 00:24:25,294

Well, I've obviously...

 

548

00:24:25,294 --> 00:24:28,614

Obviously not known you as long as Tim

has, but honestly, I'm so glad to have met

 

549

00:24:28,614 --> 00:24:30,834

you as well and to have worked with you.

 

550

00:24:30,834 --> 00:24:34,594

Like I said before, your knowledge is vast

and I feel like I've learnt so much from

 

551

00:24:34,594 --> 00:24:38,414

you, especially on how to read script like

you're not reading it.

 

552

00:24:38,414 --> 00:24:41,794

I'm still getting there, but I'm still

getting there, but I'm making waves.

 

553

00:24:41,794 --> 00:24:44,194

We've recorded some great episodes

together.

 

554

00:24:44,194 --> 00:24:46,614

At the end of the day, I just can't

believe you're leaving me with Timothy.

 

555

00:24:46,614 --> 00:24:46,944

Let's see.

 

556

00:24:46,944 --> 00:24:47,884

I just, yeah, seriously.

 

557

00:24:47,884 --> 00:24:48,324

What can I say?

 

558

00:24:48,324 --> 00:24:49,474

I'm the worst person in the world.

 

559

00:24:49,474 --> 00:24:51,604

I'm so The best and the worst at the same

time.

 

560

00:24:51,604 --> 00:24:53,354

We'll say sorry dot sorry, Trace.

 

561

00:24:53,354 --> 00:24:54,534

Yeah, yeah.

 

562

00:24:55,694 --> 00:24:58,644

But also, like we haven't known each other

very long, but that doesn't feel like it

 

563

00:24:58,644 --> 00:24:59,214

at all.

 

564

00:24:59,214 --> 00:24:59,954

It doesn't.

 

565

00:24:59,954 --> 00:25:00,534

It doesn't.

 

566

00:25:00,534 --> 00:25:03,374

And I would like to consider you my friend

as well.

 

567

00:25:03,374 --> 00:25:05,574

You are my friend, whether you like it or

not.

 

568

00:25:05,574 --> 00:25:07,134

That's perfect for me.

 

569

00:25:07,134 --> 00:25:11,934

Finally, for one last time, would you like

to sign us off?

 

570

00:25:11,934 --> 00:25:12,934

Go on then.

 

571

00:25:12,934 --> 00:25:14,734

Let's see if I can do it in one take.

 

572

00:25:14,734 --> 00:25:16,454

Last time, let's see if I can nail it.

 

573

00:25:16,454 --> 00:25:19,334

To our listeners, thank you for joining us

today.

 

574

00:25:19,334 --> 00:25:23,406

Stay tuned for more insightful

conversations here on Talking Hospitality.

 

575

00:25:23,406 --> 00:25:26,026

We'd like to thank our brand partner,

Graphic Kitchen.

 

576

00:25:26,026 --> 00:25:29,506

You, our listeners, our guests, and all

those who've supported us.

 

577

00:25:29,506 --> 00:25:34,186

Please check out talkinghospitality .com

for the latest gossip, episodes, blogs,

 

578

00:25:34,186 --> 00:25:35,206

and courses.

 

579

00:25:35,206 --> 00:25:37,986

This is me, Sarah Cattell, wishing you all

well.

 

580

00:25:37,986 --> 00:25:40,452

Thank you for listening and stay awesome.

 

581

00:25:45,518 --> 00:25:47,874

Thanks for watching!