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This uplifting episode sees recruitment guru for Everyman Cinemas, Mike Newman join us for this extremely informative podcast.Many people don't think of Cinema as being part of Hospitality but Everyman Cinema turns this on it's head.Mike shares some of the struggles but reveals how he & Everyman have faced those struggles head on & how they continue to build solutions proactively.Mike reveals how employees and the community are key to the success of the business and that the work to improve their employee offer is ongoing.A fascinating insight into a world where film & Hospitality combine.We also find out more about the man behind the incredible Linkedin posts and what "C" word he doesn't want to use but very quickly does!Unfortunately there were a number of technical issues meaning that Sarah had to lead most of the show and we hope that some of the audio issues affecting our guest does not hamper the show.***More information on Mike Newman can be found …

In this brave and moving episode, we sit down with Che Young (formerly Che Barnes) to talk candidly about gender identity, transitioning, and what inclusion really looks like in the hospitality industry. Che shares her personal story of coming out as a trans woman and the response she received — from the people who stood by her, to those who didn’t.We discuss the discomfort many feel around language and pronouns, and why silence is never neutral.Che reflects on the pressure to conform, the fear of not being accepted, and the importance of creating space for people to show up as their full selves — especially in an industry that thrives on connection.This is a conversation about allyship in action, not just in policy, but in the everyday words, behaviours, and decisions we make as leaders.If you care about building an industry where everyone truly belongs, this episode will stay with you.Che is now the founder of A View From A Dove (https://aviewfromadove.co.uk) , using …

In this episode, we sit down with Tracey Rashid, founder of Essence of Cake, to explore the highs and lows of leaving corporate life behind and building a business from scratch.Tracey shares her journey from a successful career in learning and development to becoming a cake artist and entrepreneur, balancing family life with business growth. She opens up about the freedom and creativity entrepreneurship brings, the challenges of working alone, and the power of saying “yes” to opportunities — including an unexpected moment that landed her on live TV representing the UK.We also discuss her passion for inspiring the next generation by showing young people the diverse career pathways hospitality can offer beyond the traditional roles they might imagine.It’s an honest, uplifting, and motivating conversation for anyone considering stepping out of their comfort zone to build something of their own.Takeaways:• Tracey Rashid shares her entrepreneurial journey, highlighting the…

Mark McCulloch from Hospitality Rising discusses with co-hosts Timothy R Andrews & Sarah Kettel the current recruitment crisis in Hospitality.He shares how Hospitality Rising was formed and how it tackled head on the poor reception Hospitality has an employer.In todays' episode find out how a ransom letter to a fishy company led Mark into Hospitality and how not being able to get a coffee in the morning led to a significant step to kick starting Hospitality Rising.Mark also shares why he hasn't been targeting schools and people over 55, but why targeting the under 30s is key to addressing the staffing shortage and poor perception of Hospitality.He reveals the brands that inspired Hospitality Rising, the power of Tik Tok and his confusion over Bratwursts.So go on - grab a cuppa and stick the Kettel on.Co-hosted by Timothy R. Andrews and Sarah Kettel.***More information on Mark and Hospitallity Rising can be found at:Mark McCulloch (https://www.…

In this episode of Timothy put the Kettel on: Talking Hospitality, Executive Chef Sebastian Price shares his insights on how to recruit and retain top talent in the hospitality industry.Sebastian discusses the challenges of hiring and keeping good chefs in the current climate, and offers advice on how to create a positive and supportive work environment that will attract and retain top talent.Sebastian also discusses the importance of creating a culture of respect and fairness in the workplace, and why to avoid the pitfalls of toxicity and ridiculous working hours.He shares his own story of how he lost his job during the pandemic, and how he used that experience to pivot and truly make a difference in the hospitality industry.This episode is a must-listen for anyone who hires and recruits in the hospitality industry.Sebastian's insights are invaluable, and his story is inspiring.Co-hosted by Timothy R. Andrews and Sarah Kettel.***More information on Se…

The episode features a captivating dialogue with Jill Whittaker OBE FCA, a distinguished figure in the hospitality sector and the leader of HIT Training, a company dedicated to enhancing skills within the industry.Jill's remarkable career trajectory serves as an inspiration, showcasing the diverse pathways available within hospitality. From her early experiences in a prestigious hotel to her extensive background in accountancy and training, she embodies the multifaceted nature of our industry.Throughout our conversation, Jill emphasises the importance of valuing all roles within hospitality, particularly those traditionally perceived as low-skilled.She advocates for a rebalancing of perspectives that recognises the vital contributions of every individual, irrespective of their position. This discussion not only highlights Jill's personal achievements but reminds the industry to embrace inclusivity and elevate the status of essential roles, enriching the overall hospitality ex…

We’re back with our latest episode. So grab a cuppa and hear our latest inspirational Hospitality guest, Jane Pendlebury CEO at HOSPA.In this episode of Timothy Put The Kettel On, find out about Jane’s hospitality journey, how she became CEO of this incredible organisation and the amazing work they have been doing supporting the Hospitality industry during it’s darkest period.We discuss Hospitality as a career, whether soup is a beverage and some of the great help that is out there.Join us for this fantastic episode to find out why joining HOSPA could be just the thing you need.Another inspirational podcast from the ‘Timothy Put the Kettel on’ teamhttps://www.timothyrandrews.com/podcastPlease subscribe, follow and like so you don’t miss any of our inspirational stories and tips and advice for Hospitality professionalsFor more information on HOSPA, please visit:https://www.hospa.org/To connect or follow Jane, please visit:https://www.linkedin.com/…

The salient point of today's discussion revolves around the resilience and adaptability demonstrated by private chef Sebastian Price, founder of the Raw Pantry, amidst the adversities posed by the pandemic.During our conversation, we delve into Sebastian's candid reflections on the challenges he faced, including job rejections and the emotional toll of the lockdown, which ultimately catalyzed his entrepreneurial journey.He recounts how, through a series of inspired adaptations, he transformed his culinary passion into a thriving business model that integrates personal engagement with clients via innovative cooking experiences.Furthermore, we examine how Sebastian's journey resonates with the broader hospitality community, as many have navigated similar upheavals while seeking to forge meaningful connections.This episode serves as a testament to the indomitable spirit of those in the hospitality industry, showcasing how shared experiences can foster solidarity and inspire n…

Timothy R. Andrews and Sarah Kettel engage in a compelling dialogue with Sally Beck, the General Manager of the Royal Lancaster Hotel, as they explore the multifaceted nature of the hospitality industry.Sally's extensive background in hospitality, stemming from her childhood experiences in various hotel roles, frames her as a passionate advocate for the sector.The conversation delves into her career trajectory, marked by significant achievements and a commitment to operational excellence. Sally's transition from various roles to her current position as General Manager illustrates her deep-seated connection to the industry and her understanding of its intricacies.Central to the discussion is the introduction of the Hoteliers Charter, an initiative designed to elevate industry standards and reshape public perception of hospitality careers. Sally provides insightful commentary on the challenges of combating negative stereotypes associated with hospitality work, drawing on person…

In this revealing podcast, co-hosts Sarah Kettel & Timothy R Andrews discuss with Digital and Online expert, Laura Willis why digital and social media technology is so addictive, how it can be overwhelming and what you can do to regain control, get back your life AND have a healthy relationship with your tech.Exploring the delicate balance between technology and well-being, this Timothy, Put The Kettel On presentation of Talking Hospitality, shares a thought-provoking dialogue with Laura Willis, co-founder of Shine Offline.Hosts Sarah Kettel and Timothy R. Andrews facilitate a rich discussion that highlights the pervasive influence of smartphones and social media in the hospitality industry.Laura shares her insights on how these digital tools, while essential for connectivity and business operations, can also lead to detrimental mental health outcomes if not managed effectively.The episode emphasises the concept of the “attention economy,” in which our engagement is contin…

Timothy, Put The Kettel On, part of the Talking Hospitality podcast series, highlights this fascinating conversation with Lynne Maltman, who shares her inspiring journey to becoming completely alcohol-free.Lynne discusses the challenges she faced in the hospitality industry, where drinking is often the norm, and how she ultimately decided to take control of her relationship with alcohol.Lynne reflects on her early drinking years, the pressures she faced in social settings, and how her career in alcohol marketing shaped her relationship with drinking. This candid exploration reveals the nuances of how drinking culture can influence personal choices and well-being, offering listeners relatable insights that challenge the stigma around sobriety.Lynne's story takes a poignant turn as she recounts the weekend that prompted her to stop drinking—an experience that highlighted her growing discomfort with alcohol's role in her life. This pivotal moment led her to participate in the On…

Timothy R Andrews and Joe McDonnell speak with Olajide Alabi, Co-Founder of SISU, the People Experience Agency, about inclusion, equity and belonging in hospitality.In the full episode, they explore how EDI can move beyond “tick boxes” to genuine inclusion that improves culture, performance and business success. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.http://www.talkinghospitality.com/This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and custo…

Out on Tuesday 21st October! Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.http://www.talkinghospitality.com/This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.📌 What you can expect:In-depth interviews with hospitality leaders and changemakersReal talk ab…

Running a hospitality business or working for yourself? Then you’ll know tax can feel like a minefield — especially when you’ve got a business to run, customers to look after, and receipts piling up on your desk.In this episode, Joe McDonnell and Timothy R. Andrews sit down with Sema Ziler from Elan Tax, based near London Bridge, to unpack the world of tax mitigation, payroll, and financial planning for hospitality professionals and small business owners.Sema shares what every self-employed person and business owner should know to stay compliant, save money, and avoid those last-minute tax panics. From inheritance tax planning and payroll headaches to cash flow forecasting and spotting red flags — this is a must-listen for anyone juggling creativity with compliance.🎙️ In This Episode:How to halve your tax bill through smarter inheritance tax planningWhy every business owner should outsource payroll (and sleep better for it)What separates a good accountant from a bad oneC…

Can a unified skills passport finally solve the UK’s hospitality skills crisis?In this episode of Talking Hospitality, Timothy R. Andrews and Joe McDonnell sit down with Vince Kelly, Manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to explore a groundbreaking new approach to training and recruitment — the Hospitality Skills Passport.After decades of watching talent fall through the cracks, Vince and his team are spearheading a movement to standardise entry-level training across the UK. The idea is simple: just like the CSCS card in construction, a Skills Passport would certify core hospitality skills — giving candidates a recognised entry route and giving employers confidence in their abilities.💬 In Vince’s words:“We all do great work in our own way — but unless we do it together, we’ll never truly professionalise hospitality.”This episode covers:Why the UK’s hospitality skills gap continues to growHow the Skills Passport aims to standar…

Have you ever wondered why Sri Lankan food is popping up on menus, supper clubs, and food festivals across the UK? In this episode of Talking Hospitality, Tim and Joe are joined by food writer, podcaster, and festival founder Ranjit Thangia, who takes us on a vibrant journey through the culture, community, and culinary roots of Sri Lanka — and why it's having such a powerful moment in the British food scene right now.Ranjit, co-founder of the Sri Lankan Culture Collective, shares her personal story of rediscovering her roots through food, the loss of her father that sparked a passion project, and how her South London upbringing met with Sri Lankan flavours to inspire a cultural movement.We dive into:Why Sri Lankan cuisine is distinct from Indian food, and why that mattersThe rise of restaurants like Hoppers, Rambutan, and The Coconut TreeHow supper clubs and artisan producers are reshaping the food sceneThe unexpected role of grief in preserving culinary heritageWhy spic…

Preview Our New Theme Tune | Official Theme Tune PreviewWelcome to the official preview of our brand-new theme tune! This fresh sound represents the next chapter of our journey and sets the stage for everything we’ll be sharing with you on this channel. It’s more than just music—it’s the heartbeat of our creative direction and the vibe that will carry us forward.In this video, you’ll get an exclusive first listen to our official theme tune. We’ve been working hard behind the scenes to create something unique, uplifting, and memorable that reflects our style, energy, and community. Whether you’re a long-time supporter or a new viewer, this theme is designed to connect with you and give you a taste of what’s to come.What to expect in this preview:A sneak peek of our official theme tune before the full releaseInsight into the musical style and inspiration behind the soundThe first chance to experience the signature tune that will shape our videos moving forwardWe’d love to he…

Safeguarding in hospitality is a responsibility. In this episode of Talking Hospitality, we sit down with Eren Bessim from Safer Business Network to unpack how frontline training and cultural change can keep both your team and guests safe.From tackling drink spiking, harassment, and hidden vulnerabilities, to preparing for legislation like Martyn’s Law — we cover what every hospitality leader needs to know right now. Discover how training schemes like WAVE (Welfare and Vulnerability Engagement) and Ask for Angela are empowering venues across the UK to intervene early, protect guests, and support staff wellbeing.Whether you're running a bar, hotel, or restaurant, this episode is essential listening for GMs, HR leaders, and anyone responsible for safeguarding in hospitality.🔒 In this episode:• How to spot and support vulnerable guests• Why safeguarding boosts retention and team confidence• Real-life examples of successful intervention• Cultural change vs policy compliance…

🎙️ Talking Hospitality | Season 5 Episode 11Guest: Tris Reid-Smith – Founder, Pride WideTopic: LGBTQIA+ Inclusion in Hospitality | Real Allyship | Pride Beyond the RainbowWhat does real LGBTQIA+ inclusion look like in hospitality? And how can we move from token gestures to authentic, year-round support for queer people working in — and spending in — our venues?In this powerful live-recorded episode, Talking Hospitality host Timothy R Andrews sits down with Tris Reid-Smith, journalist, founder of Pride Wide, and former Editor of Gay Star News, to explore the urgent need for genuine allyship across the UK’s hospitality sector.🏳️‍🌈 Tris brings decades of frontline experience navigating media, events, and advocacy across the LGBTQ+ community. He shares raw insights into the rise of anti-LGBTQ+ narratives, what’s at stake for businesses who stay silent, and why hospitality must move beyond rainbow-washing if it wants to stay relevant, inclusive, and impactful.This isn’t just a Pr…

Discover how agentic AI is reshaping the hospitality industry as Timothy R Andrews sits down with Matt Grimshaw, founder of Youda. In this episode of Talking Hospitality, Matt explains what agentic AI is, how it differs from traditional tools like ChatGPT, and why it’s uniquely suited to enhancing employee experiences in hospitality.Learn how AI-powered "agents" can reduce administrative burdens, personalise onboarding processes, and proactively manage tasks like payroll, compliance, and feedback. Matt provides clear examples of AI applications—from automating employment references to real-time training and onboarding support—making workplaces more efficient, responsive, and employee-friendly.If you’re a hospitality leader or HR professional looking to future-proof your business, this episode offers invaluable insights into leveraging cutting-edge AI technology.🎧 Subscribe to Talking Hospitality for more practical advice and industry insights.🔗 Connect with Matt Grimshaw and e…

Jason Gale, Founder of London Lifestyle Awards, shares how having your team participate in awards can massively increase retention.#talkinghospitality #LLA2025 #Londonlifestyleawards #hospitality #londontoparis tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.http://www.talkinghospitality.com/This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh i…

What do Bill Clinton, Mayfair pubs, and competitive socialising have in common? In this episode of Talking Hospitality, we sit down with Jason Gale, Founder of the London Lifestyle Awards, to explore how public-voted awards are shifting the way we recognise excellence in hospitality.We cover:Why Jason created the awards (hint: it started with Bill Clinton!)How Gen Z’s changing habits are reshaping nightlifeWhy businesses that involve their teams in celebration keep staff longerThe rise of wellness, entertainment-led venues & consumer-first experiencesThe risks of “pay-to-win” awards—and how Jason’s model avoids it🎉 Thinking of entering the awards? Or just curious how recognition can drive retention, loyalty, and business growth? This one’s for you.📍 Nominate now or learn more at: https://www.britishlifestyleawards.com🎧 Subscribe for more conversations with hospitality leaders shaping the future of our industry.How Awards Are Transforming Hospitality,An Interview Wi…

Founder of London Lifestyle Awards, Jason Gale confirms why it's important to share successes with your team.Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.http://www.talkinghospitality.com/This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.📌 What you can expe…

Jason Gale, Founder of London Lifestyle Awards, in our upcoming episode this week reveals the importance of Awards and why your Hospitality business could be missing out by not taking part#talkinghospitality #LLA2025 #Londonlifestyleawards #hospitality #londonTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.http://www.talkinghospitality.com/This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting…