YouTube

Talking Hospitality on YouTube is where the platform goes beyond the podcast. Watch full conversations, guest interviews, short-form insight and original video content created throughout the year exclusively for YouTube.

Hospitality has always had plenty to say. Now you can see it too.
June 7, 2025

How Hospitality Recruitment Is Changing

Could You Really Cut Your Recruitment Time from 4 Months to 4 Hours? We sat down with Akashia Carswell — CEO of London Talent and founder of HiveCru — to talk about what’s broken in hospitality recruitment… and how to fix it. 💡 From apprenticeships to AI 💡 From broken L&D to better onboarding 💡 From high turnover to long-term trust This episode is full of straight talk and smart solutions. No fluff. Just stuff you can actually use. 🔗 Listen now at talkinghospitality.com Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explor…
June 6, 2025

How important is the UK recruiter market? #hospitalityindustry

Just how important is the UK Recruiter business? In this weeks episode Akashia Carswell founder/CEO of London Talent UK and soon to be launched tech firm HiveCru spills the tea #talkinghospitality #hospitality #hospitalityindustry #HiveCru Hosted by: Timothy R. Andrews MIH and Joe McDonnell MIHTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. …
June 5, 2025

Does sexism still exist in Hospitality?

In this weeks episode Akashia Carswell founder/CEO of London Talent UK and soon to be launched tech firm HiveCru shares how she sees it #talkinghospitality #hospitality #hospitalityindustry #HiveCru Hosted by: Timothy R. Andrews MIH and Joe McDonnell MIHTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out …
June 4, 2025

Why you should respect your Hospitality recruiter #hospitalityindustry

In this weeks episode Akashia Carswell founder/CEO of London Talent UK and soon to be launched tech firm HiveCru shares on how treating your recruiters properly is essential in getting the right results from them #talkinghospitality #hospitality #hospitalityindustry #HiveCru Hosted by: Timothy R. Andrews MIH and Joe McDonnell MIHTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B inno…
June 3, 2025

Teamwork in Hospitality #hospitalityindustry

In this weeks upcoming episode Akashia Carswell founder/CEO of London Talent UK and soon to be launched tech firm HiveCru shares on how teamwork in hospitality is one of the things that makes it great #talkinghospitality #hospitality #hospitalityindustry #HiveCru Hosted by: Timothy R. Andrews MIH and Joe McDonnell MIH Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, …
June 2, 2025

What happens when Guests expectations don't match yours? #hospitalityindustry

In this weeks upcoming episode Akashia Carswell founder/CEO of London Talent UK and soon to be launched tech firm HiveCru shares on how we should manage our guests as well as our own expectations - as they don't always match up #talkinghospitality #hospitality #hospitalityindustry #HiveCru Hosted by: Timothy R. Andrews MIH and Joe McDonnell MIHTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable to…
May 28, 2025

How to overcome fear of starting a new business.

Bruce Nagra and Paramjit Nagra founders of Crazy Gin share a little secret to help you overcome procrastination https://www.talkinghospitality.com/how-to-make-your-own-successful-gin-business-from-crazy-idea-to-crazy-gin/ #entrepreneur #hospitality #crazygin #gin #talkinghospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’r…
May 26, 2025

Is it crazy to set up your own business or to have a job?

Setting up your hospitality business will always have it's doubters - telling you it's crazy. Bruce Nagra and Paramjit Nagra, founders of Crazy Gin, ask who are the crazy ones, truly? #talkinghospitality #gin #crazygin #entrepreneursTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professi…
May 26, 2025

Why you mustn't wait to pursue dreams

If you're looking at a Linkedin on a Monday evening and in need of inspiration. Look no further. Words of wisdom from Bruce Nagra & Paramjit Nagra of Crazy Gin on how life is too short. #dads #entrepreneurs #businessadvice #talkinghospitality Out now https://www.talkinghospitality.com/how-to-make-your-own-successful-gin-business-from-crazy-idea-to-crazy-gin/ Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dini…
May 23, 2025

How treating hospitality employees right saves you money.

How treating employees right saves you money. Join Rachel Kerr-Lapsley CEO of Kelly's Cause in this hard-hitting, no-holds barred chat on mental health in hospitality Rachel lays it down - why supporting your hospitality employees in the correct way benefits everyone. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student jus…
May 22, 2025

What if you train your team on mental health and they leave?

Join Rachel Kerr-Lapsley CEO of Kelly's Cause in this hard-hitting, no-holds barred chat on mental health. What if you train your hospitality team on mental health and they leave? Rachel spills some home truths and spells it out If you think that's obvious then are you really one of those employers doing it right, or do you just THINK you are? Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable …
May 22, 2025

Why it's not YOUR job to teach about mental health

Employees do not go to their employers to learn about mental health. Nor is it your job, as an employer, to educate your employees about mental health. So what is your job then? Join Rachel Kerr-Lapsley CEO of Kelly's Cause in this hard-hitting, no-holds barred chat on mental health. Rachel lays it down - why supporting your employees in the correct way benefits everyone. If you think that's obvious then are you really one of those employers doing it right, or do you just THINK you are? Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Ea…
May 21, 2025

How the wrong mental health support can lead to un-aliving

How supporting people wrongly with their mental health can lead to very severe consequences. Join Rachel Kerr-Lapsley CEO of Kelly's Cause in this hard-hitting, no-holds barred chat on mental health. Rachel lays it down - why supporting your employees in the correct way benefits everyone. If you think that's obvious then are you really one of those employers doing it right, or do you just THINK you are? Hosted by Timothy R. Andrews MIH, Joe McDonnell MIH and Tracey Rashid #mentalhealth #kellyscause #hospitalityindustry #podcast #hospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founder…
May 21, 2025

What’s the real cost of ignoring mental health in hospitality?

In this episode of Talking Hospitality, we speak with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity shaking up how the industry supports its people. Rachel shares straight-talking insights on: Why “awareness” alone won’t change workplace culture What actually works when supporting staff wellbeing How poor mental health is quietly costing your business thousands The small, low-cost actions that genuinely help teams thrive Real-life case studies where turnover dropped by 40% From rota planning to retention, we unpack the real link between leadership, mental health, and long-term business success. 💬 “You don’t need a huge budget. You need to listen, lead by example, and act.” 👉 Learn more about Kelly’s Cause: kellyscause.com 🎧 Explore more episodes, blogs & training at: talkinghospitality.com #TalkingHospitality #MentalHealthInHospitality #HospitalityLeadership #KellysCause #WorkplaceWellbeing #EmployeeRetention #HospitalityTraining #Hospita…
May 20, 2025

Is your mental health provision actually working?

So Mental Health Awareness week finished last week - but mental health doesn't end there. Rachel Kerr-Lapsley challenges Hospitality employers as to whether they have adequate mental health resources in place, even when they think they do. #mentalhealth #hospitality #hospitalityindustry Kelly's Cause #talkinghospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation…
May 20, 2025

Why there is always something you can do to support mental health

A simple but often overlooked solution to supporting Hospitality employees mental health. In this week's upcoming episode Rachel Kerr-Lapsley, Managing Director of Kelly's Cause shares. Out on Wednesday #talkinghospitality #hospitalityindustry #hospitality #mentalhealth Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student…
May 19, 2025

Why not dealing with your employees mental health will cost your business

We all have mental health. Sometimes good and sometimes bad. In this weeks upcoming episode Rachel Kerr-Lapsley from Kelly's Cause shares why no one can be smug about it and why not dealing with it can cost business greatly. #talkinghospitality #hospitality #hospitalityindustry Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a…
May 19, 2025

Why Hospitality Has an Image Problem

Host Timothy R. Andrews MIH shares with Happiness author and expert Frven LIM his thoughts on how hospitality has a poor image and what we can do about it. #hospitality #hospitalityindustry #talkinghospitality #whad Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for…
May 18, 2025

Why Walk For Wellbeing came about

Why Walk For Wellbeing came about - it's importance in tackling mental health awareness and in building a community. From the words of one of its creators Craig Prentice, the perfect way to wrap up Mental Health Awareness week. Over to you Craig.. #walkforwellbeing Hospitality Action #talkinghospitality #hospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and…
May 18, 2025

How social media impacts negatively on Hospitality workers

Season 4. Episode 2. Hosted by Timothy R. Andrews MIH & Tracey Rashid Guests: Frven LIM, Aidan Fraser, Patrick Howley, Craig Prentice and Joe McDonnell MIH https://www.talkinghospitality.com/mens-mental-health-in-hospitality/ #mentalhealth #hospitality #talkinghospitality Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a stud…
May 17, 2025

How to maintain a healthy mindset and well being.

Guest Susan Grandfield shared some very important tips. Season 1. Episode 5. Hosted by Timothy R. Andrews MIH & Sarah Kettel MIH https://www.talkinghospitality.com/mental-illness-recognising-the-signs-and-tips-on-preventing-it/ #talkinghospitality #hospitality #mentalhealth #hospitalityindustry Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience.…
May 17, 2025

Why you are not alone and why we all have mental health

Having mental health issues can make you feel very alone. Guest Susan Grandfield shared why you're not alone and that in fact mental health is very fluid. Season 1. Episode 5. Hosted by Timothy R. Andrews MIH & Sarah Kettel MIH https://www.talkinghospitality.com/mental-illness-recognising-the-signs-and-tips-on-preventing-it/ #talkinghospitality #hospitality #hospitalityindustry #mentalhealth http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a…
May 16, 2025

Why saying "I'm Fine" really isn't ok

Stop Saying "I'm fine" when you're not. Opening up to our vulnerability is the only way we can end the stigma of poor mental health and make the change we need. #talkinghospitality #mentalhealth #hospitality #hospitalityindustry With Susan Grandfield and Dan Grandfield Hosted by Timothy R. Andrews MIH & Sarah Kettel MIH Season 1,Episode 4 https://www.talkinghospitality.com/changing-attitudes-towards-mental-health-in-hospitality/ Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challe…
May 15, 2025

How do you know if a Hospitality business looks after it's employees?

Top recruiter Aidan Fraser spills some of his secrets on how he recognises a good employer. Season 4. Episode 2. https://www.talkinghospitality.com/mens-mental-health-in-hospitality/ #talkinghospitality #mentalhealth #hospitality #hospitalityindustry Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out o…