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Timothy R. Andrews and Sarah Kettel engage in a compelling dialogue with Sally Beck, the General Manager of the Royal Lancaster Hotel, as they explore the multifaceted nature of the hospitality industry. Sally's extensive background in hospitality, stemming from her childhood experiences in various hotel roles, frames her as a passionate advocate for the sector. The conversation delves into her career trajectory, marked by significant achievements and a commitment to operational excellence. Sally's transition from various roles to her current position as General Manager illustrates her deep-seated connection to the industry and her understanding of its intricacies. Central to the discussion is the introduction of the Hoteliers Charter, an initiative designed to elevate industry standards and reshape public perception of hospitality careers. Sally provides insightful commentary on the challenges of combating negative stereotypes associated with hospitality work, drawing on person…

In this revealing podcast, co-hosts Sarah Kettel & Timothy R Andrews discuss with Digital and Online expert, Laura Willis why digital and social media technology is so addictive, how it can be overwhelming and what you can do to regain control, get back your life AND have a healthy relationship with your tech. Exploring the delicate balance between technology and well-being, this Timothy, Put The Kettel On presentation of Talking Hospitality, shares a thought-provoking dialogue with Laura Willis, co-founder of Shine Offline. Hosts Sarah Kettel and Timothy R. Andrews facilitate a rich discussion that highlights the pervasive influence of smartphones and social media in the hospitality industry. Laura shares her insights on how these digital tools, while essential for connectivity and business operations, can also lead to detrimental mental health outcomes if not managed effectively. The episode emphasises the concept of the “attention economy,” in which our engagement is contin…

Timothy, Put The Kettel On, part of the Talking Hospitality podcast series, highlights this fascinating conversation with Lynne Maltman, who shares her inspiring journey to becoming completely alcohol-free. Lynne discusses the challenges she faced in the hospitality industry, where drinking is often the norm, and how she ultimately decided to take control of her relationship with alcohol. Lynne reflects on her early drinking years, the pressures she faced in social settings, and how her career in alcohol marketing shaped her relationship with drinking. This candid exploration reveals the nuances of how drinking culture can influence personal choices and well-being, offering listeners relatable insights that challenge the stigma around sobriety. Lynne's story takes a poignant turn as she recounts the weekend that prompted her to stop drinking—an experience that highlighted her growing discomfort with alcohol's role in her life. This pivotal moment led her to participate in the On…

Timothy R Andrews and Joe McDonnell speak with Olajide Alabi, Co-Founder of SISU, the People Experience Agency, about inclusion, equity and belonging in hospitality. In the full episode, they explore how EDI can move beyond “tick boxes” to genuine inclusion that improves culture, performance and business success. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and custo…

Out on Tuesday 21st October! Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What you can expect: In-depth interviews with hospitality leaders and changemakers Real talk ab…

Running a hospitality business or working for yourself? Then you’ll know tax can feel like a minefield — especially when you’ve got a business to run, customers to look after, and receipts piling up on your desk. In this episode, Joe McDonnell and Timothy R. Andrews sit down with Sema Ziler from Elan Tax, based near London Bridge, to unpack the world of tax mitigation, payroll, and financial planning for hospitality professionals and small business owners. Sema shares what every self-employed person and business owner should know to stay compliant, save money, and avoid those last-minute tax panics. From inheritance tax planning and payroll headaches to cash flow forecasting and spotting red flags — this is a must-listen for anyone juggling creativity with compliance. 🎙️ In This Episode: How to halve your tax bill through smarter inheritance tax planning Why every business owner should outsource payroll (and sleep better for it) What separates a good accountant from a bad one C…

Can a unified skills passport finally solve the UK’s hospitality skills crisis? In this episode of Talking Hospitality, Timothy R. Andrews and Joe McDonnell sit down with Vince Kelly, Manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to explore a groundbreaking new approach to training and recruitment — the Hospitality Skills Passport. After decades of watching talent fall through the cracks, Vince and his team are spearheading a movement to standardise entry-level training across the UK. The idea is simple: just like the CSCS card in construction, a Skills Passport would certify core hospitality skills — giving candidates a recognised entry route and giving employers confidence in their abilities. 💬 In Vince’s words: “We all do great work in our own way — but unless we do it together, we’ll never truly professionalise hospitality.” This episode covers: Why the UK’s hospitality skills gap continues to grow How the Skills Passport aims to standar…

Have you ever wondered why Sri Lankan food is popping up on menus, supper clubs, and food festivals across the UK? In this episode of Talking Hospitality, Tim and Joe are joined by food writer, podcaster, and festival founder Ranjit Thangia, who takes us on a vibrant journey through the culture, community, and culinary roots of Sri Lanka — and why it's having such a powerful moment in the British food scene right now. Ranjit, co-founder of the Sri Lankan Culture Collective, shares her personal story of rediscovering her roots through food, the loss of her father that sparked a passion project, and how her South London upbringing met with Sri Lankan flavours to inspire a cultural movement. We dive into: Why Sri Lankan cuisine is distinct from Indian food, and why that matters The rise of restaurants like Hoppers, Rambutan, and The Coconut Tree How supper clubs and artisan producers are reshaping the food scene The unexpected role of grief in preserving culinary heritage Why spic…

Preview Our New Theme Tune | Official Theme Tune Preview Welcome to the official preview of our brand-new theme tune! This fresh sound represents the next chapter of our journey and sets the stage for everything we’ll be sharing with you on this channel. It’s more than just music—it’s the heartbeat of our creative direction and the vibe that will carry us forward. In this video, you’ll get an exclusive first listen to our official theme tune. We’ve been working hard behind the scenes to create something unique, uplifting, and memorable that reflects our style, energy, and community. Whether you’re a long-time supporter or a new viewer, this theme is designed to connect with you and give you a taste of what’s to come. What to expect in this preview: A sneak peek of our official theme tune before the full release Insight into the musical style and inspiration behind the sound The first chance to experience the signature tune that will shape our videos moving forward We’d love to he…

Safeguarding in hospitality is a responsibility. In this episode of Talking Hospitality, we sit down with Eren Bessim from Safer Business Network to unpack how frontline training and cultural change can keep both your team and guests safe. From tackling drink spiking, harassment, and hidden vulnerabilities, to preparing for legislation like Martyn’s Law — we cover what every hospitality leader needs to know right now. Discover how training schemes like WAVE (Welfare and Vulnerability Engagement) and Ask for Angela are empowering venues across the UK to intervene early, protect guests, and support staff wellbeing. Whether you're running a bar, hotel, or restaurant, this episode is essential listening for GMs, HR leaders, and anyone responsible for safeguarding in hospitality. 🔒 In this episode: • How to spot and support vulnerable guests • Why safeguarding boosts retention and team confidence • Real-life examples of successful intervention • Cultural change vs policy compliance …

🎙️ Talking Hospitality | Season 5 Episode 11 Guest: Tris Reid-Smith – Founder, Pride Wide Topic: LGBTQIA+ Inclusion in Hospitality | Real Allyship | Pride Beyond the Rainbow What does real LGBTQIA+ inclusion look like in hospitality? And how can we move from token gestures to authentic, year-round support for queer people working in — and spending in — our venues? In this powerful live-recorded episode, Talking Hospitality host Timothy R Andrews sits down with Tris Reid-Smith, journalist, founder of Pride Wide, and former Editor of Gay Star News, to explore the urgent need for genuine allyship across the UK’s hospitality sector. 🏳️‍🌈 Tris brings decades of frontline experience navigating media, events, and advocacy across the LGBTQ+ community. He shares raw insights into the rise of anti-LGBTQ+ narratives, what’s at stake for businesses who stay silent, and why hospitality must move beyond rainbow-washing if it wants to stay relevant, inclusive, and impactful. This isn’t just a Pr…

Discover how agentic AI is reshaping the hospitality industry as Timothy R Andrews sits down with Matt Grimshaw, founder of Youda. In this episode of Talking Hospitality, Matt explains what agentic AI is, how it differs from traditional tools like ChatGPT, and why it’s uniquely suited to enhancing employee experiences in hospitality. Learn how AI-powered "agents" can reduce administrative burdens, personalise onboarding processes, and proactively manage tasks like payroll, compliance, and feedback. Matt provides clear examples of AI applications—from automating employment references to real-time training and onboarding support—making workplaces more efficient, responsive, and employee-friendly. If you’re a hospitality leader or HR professional looking to future-proof your business, this episode offers invaluable insights into leveraging cutting-edge AI technology. 🎧 Subscribe to Talking Hospitality for more practical advice and industry insights. 🔗 Connect with Matt Grimshaw and e…

Jason Gale, Founder of London Lifestyle Awards, shares how having your team participate in awards can massively increase retention. #talkinghospitality #LLA2025 #Londonlifestyleawards #hospitality #londontoparis tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh i…

What do Bill Clinton, Mayfair pubs, and competitive socialising have in common? In this episode of Talking Hospitality, we sit down with Jason Gale, Founder of the London Lifestyle Awards, to explore how public-voted awards are shifting the way we recognise excellence in hospitality. We cover: Why Jason created the awards (hint: it started with Bill Clinton!) How Gen Z’s changing habits are reshaping nightlife Why businesses that involve their teams in celebration keep staff longer The rise of wellness, entertainment-led venues & consumer-first experiences The risks of “pay-to-win” awards—and how Jason’s model avoids it 🎉 Thinking of entering the awards? Or just curious how recognition can drive retention, loyalty, and business growth? This one’s for you. 📍 Nominate now or learn more at: https://www.britishlifestyleawards.com 🎧 Subscribe for more conversations with hospitality leaders shaping the future of our industry. How Awards Are Transforming Hospitality,An Interview Wi…

Founder of London Lifestyle Awards, Jason Gale confirms why it's important to share successes with your team. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What you can expe…

Jason Gale, Founder of London Lifestyle Awards, in our upcoming episode this week reveals the importance of Awards and why your Hospitality business could be missing out by not taking part #talkinghospitality #LLA2025 #Londonlifestyleawards #hospitality #londonTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting…

We live in times of crisis and rising costs but Founder of London Lifestyle Awards, Jason Gale cautions about cutting in the wrong places - and to remember we are still in Hospitality... #hospitality #talkinghospitality #LLA2025 #londonlifestyleawards #London #podcast Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student j…

Jason Gale, Founder of London Lifestyle Awards, shares his thoughts on how and why people make the place in Hospitality, not the place itself Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion a…

Jason Gale, Founder of London Lifestyle Awards, shares his thoughts on why he thinks London is the best City in the World Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What …

Mecca Ibrahim founder of Women in The Food Industry - shares her thoughts on one the many issues women face both in Hospitality but also in their wider lives. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks …

Akashia Carswell CEO for London Talent and Co-Founder of HiveCRu shares how she broke into Hospitality.. Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose. 📌 What you can expect: I…

What's it like being neurodiverse in a corporate environment. Host Timothy R. Andrews MIH gives a small insight in an upcoming episode with the awesome Olajide Alabi, alongside Joe McDonnell MIH. #adhd #neurodiversity #corporate #workplace #talkinghospitalityTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting …

We hear a LOT about EDI. But how many of us actually know what it is? Not that many! #timothyrandrews #talkinghospitality #edi #hospitalityTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion an…

Bloopers happen - far too many on Talking Hospitality Here's one that didn't make the cut. Feat Joe McDonnell MIH Timothy R. Andrews MIH and a drop the mic from Rachel Kerr-Lapsley #bloopers #talkinghospitality #britishgas Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional l…