YouTube

In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector.They dig into:• Why the current recruitment model is broken• The invisible cost of poor training and high turnover• How Hive could reduce recruitment timelines from four months to four hours• The impact of government legislation on young workers and apprenticeships• Why employers must change their mindset to attract and retain talent• The emotional toll of poor leadership and how better L&D can break the cycleFrom hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.”This episode is brought to you in partnership with Leisurejobs (https://www.leisurejobs.com/)  and Graphic Kitchen (https://www.graphickitchen.co.uk/)  —thank you for supporting industry conver…

What does real allyship look like in hospitality — and why does it matter now more than ever?In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling.We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round.From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved.Takeaways:• In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supportin…

What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause (https://www.kellyscause.com) , the mental health charity changing how the industry supports its people — from the ground up.Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.In this episode:• What businesses get wrong about mental health “awareness”• Why rota consistency matters more than a free yoga class• The shocking gap between support offered vs actually used• How better culture cut one hotel’s turnover from 85% to under 45%• What employers can do this week to help their teams thrive• Why fear of losing staff shouldn't stop you from training them• How Kelly’s Cause partners with hospitality leaders to em…

In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones.Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive.We discuss:• The silent burnout epidemic in hospitality• How poor workplace culture nearly ended Matt’s life• Why many employer “wellbeing” perks miss the mark• What younger staff really want — and why it matters• Practical ways leaders can spot and stop toxic behaviours• What it means to actually empower your team• Why retention starts before Day OneThis is an honest, solutions-focused conversation every hospitality leader needs to hear.👉 Exp…

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry.Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.Featuring:• Mark McCulloch (Supersonic Marketing)• Shell Righini (We Recover Loudly)• Michael Tingsager (Hospitality Mavericks)• Kieron Bailey (People on Purpose)• Tracey Rashid• Timothy R AndrewsHosted by:• Sarah Kettel & Phil Street (Hospitality Meets...)In this episode:• Why most podcasts never make it past Episode 4 (and how we did)• The honest truth about editing, kit, guests... and imposter syndrome• How to find your voice (and your why)• Tips for getting started without blowing your budget• The power of vulner…

In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia.This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.Listeners will discover:• How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.• The remarkable growth students demonstrate after just 24 hours of competition.• Success stories highlighting previous winners who have advanced to prestigious roles, including op…

This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin.What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind.In this episode, we talk about:• Why starting a business is all about small steps, not giant leaps• The danger of perfectionism and how it can keep your idea stuck in your head• Taking inspiration from your heritage and turning it into something completely new• What it really takes to break into top-tier restaurants and bars• The power of storytelling through flavour – and why Crazy Gin is far from “just another gin”• What happens when your product is too authentic for some venuesBruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour,…

This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge.With thanks to brand partners Graphic Kitchen (https://www.graphickitchen.co.uk/) and Leisurejobs (https://www.leisurejobs.com/) for their support in this episode.This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence.The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated.Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives.This duality is essential for…

The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5.New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments.This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels.Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience.As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality.The podcast delves into the pressi…

Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons.Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.Why You Should ListenThis episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a se…

Dive into the heart of sustainability with Andrea Zick, a trailblazer in the hospitality industry, as she unveils the intricate dance of creating a sustainable future without sacrificing the essence of luxury dining. This episode is a journey through the lens of a former chef turned sustainability champion, offering a fresh perspective on the challenges and triumphs of embedding sustainability into the fabric of the hospitality industry.Why Listen: If you're passionate about the future of hospitality and the planet, this episode is a must-listen. Andrea Zick, with her rich background in nutrition, health, and a deep-rooted connection to the environment, shares invaluable insights into transforming the hospitality industry into a beacon of sustainability. From the importance of empathy and communication in driving change to practical steps for reducing food waste and embracing regenerative practices, this episode is packed with inspiration, practical advice, and a vision for a mo…

Introduction:In this episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid engage in a captivating conversation with Nick Clover, a seasoned entrepreneur in the hospitality sector. The episode delves into Nick's journey from starting as a 14-year-old working in a pub to establishing several successful companies in the hospitality industry.Why Listen to This Episode:This episode is a treasure trove of insights for hospitality professionals, especially those in leadership roles or aspiring to be. Nick Clover's story is not just about business success; it's a narrative of resilience, innovation, and a deep understanding of the hospitality industry. Listeners will gain valuable lessons on career development, the importance of people in the industry, and how to navigate the challenges and opportunities in hospitality.Key Points of Interest:1. Early Beginnings: Nick's journey in hospitality began at 14, working in a pub, which instilled in him the value …

In this episode of Talking Hospitality, we delve into the fascinating world of drag and what lessons the hospitality industry can learn from them.SummaryThe Covid-19 pandemic had a devastating impact on the drag queen community, with performers losing their primary source of income.Many drag queens turned to digital platforms to perform for their fans, but it wasn't always enough to make ends meet.As the pandemic continued, drag queens found new ways to adapt, such as starting their own businesses or hosting outdoor events. The drag scene has evolved over the years, especially with the influence of RuPaul's Drag Race.During lockdown, drag queens used social media to create content and connect with their audience. Advice for those going through difficult times includes finding joy every day, surrounding yourself with good people, and maintaining a positive attitude.Whilst lockdown seems a distant memory, how are Drag Performers managing now?To help answer this ques…

Join Tracey Rashid and Timothy R. Andrews for a festive celebration of Christmas in a special episode featuring a host of Santas from around the world.The holiday spirit shines brightly in this special Christmas episode of Talking Hospitality, where hosts Tracey and Timothy engage in heartwarming and humorous discussions about the meaning of Christmas.The episode opens with a fun fact about the Statue of Liberty, the largest Christmas gift ever given, symbolizing friendship—setting a nostalgic tone for the holiday season.Tracey and Timothy R. delve into their own Christmas memories, sharing anecdotes that resonate with the importance of family and togetherness.Tracey fondly reminisces about Christmas celebrations filled with family traditions and the playful chaos brought by a beloved pet, while Timothy reflects on his Christmas Eve birthday, emphasizing the joy of spending quality time with loved ones.Their personal stories serve as a reminder of the special moments th…

In this engaging episode of "Talking Hospitality," hosts Timothy R Andrews and Tracey Rashid welcome the esteemed chef and restaurateur, Cyrus Todiwala OBE. Recorded at the bustling Cafe Spice Namaste, the episode delves into Todiwala's inspiring journey in the hospitality industry.Guest: Cyrus Todiwala OBEHosts: Timothy R Andrews & Tracey RashidKey Points:1. Cyrus Todiwala's Early Culinary Interests: Todiwala shares his childhood experiences that sparked his interest in cooking, including his early encounters with food while dealing with asthma.2. Career Beginnings: His journey in hospitality began with a diploma in India, leading to a significant role at the Taj Mahal Hotel in Bombay.3. Transition to the UK: Todiwala discusses the challenges and hurdles he faced in establishing himself in the UK hospitality scene, including a 10-year battle with the Home Office.4. Establishing Cafe Spice Namaste: Insights into the establishment of his renowned restaurant and th…

MasterChef Special with Daksha Mistry, Pookie Tredell, Mike Bartley and Mikes KhanHosts: Timothy R. Andrews, Tracey Rashid, and Sarah KettelDive into a captivating conversation with MasterChef stars and discover the heart of culinary passion and innovation. Join us in this special episode where we explore the journeys, challenges, and triumphs of these culinary artists.Why Listen to This Episode:This episode is a must-listen for hospitality professionals seeking inspiration and insights from the world of competitive cooking. It offers a unique perspective on culinary passion, creativity, and the journey from television fame to real-world application.The episode is filled with personal stories, professional advice, and a deep understanding of the culinary arts, making it an invaluable resource for those in the hospitality industry.Key Points of Interest:1. The Essence of Cooking with Heart: The guests discuss how cooking with love and passion is the true essence of c…

In an enlightening discussion on the empowerment of women in the hospitality sector, this episode of Talking Hospitality features a live recording from Lakefield Hospitality College in North West London, where we engage with Frankie Strinati.The college, founded in 1962 with the explicit aim of promoting female participation in hospitality, stands as a testament to the evolution of gender roles within this industry.Frankie shares her insights on the strategies employed at Lakefield, which emphasise the importance of a supportive, all-female learning environment that enables students to flourish without the pressures often associated with mixed-gender settings.Throughout our conversation, we explore the challenges that young women face in pursuing careers in hospitality, particularly in securing leadership roles. Frankie highlights the college's comprehensive mentoring program, which is designed to bolster confidence and equip students with the skills necessary to excel in the…

Ever wondered how storytelling can transform the hospitality industry? Join us in this enlightening episode with Phil Street, where we explore the art of narrative in shaping careers and changing perceptions. Dive into the world of hospitality through the lens of stories that inspire, educate, and entertain.Introduction:Welcome to a captivating episode of the Talking Hospitality podcast, where we delve into the integral role of storytelling in the hospitality industry. I'm Timothy R. Andrews, joined by Tracey Rashid, and today we're thrilled to host Phil Street, a renowned figure in the hospitality world, founder of Momentum Recruitment and Hospitality Meets.. podcast.Why Listen to This Episode?This episode is a must-listen for hospitality professionals seeking inspiration and insights. Phil Street, with his rich experience in hospitality and podcasting, shares invaluable perspectives on the industry. His stories and the discussion around the transformative power of story…

Why Men in Hospitality Don’t Talk About Mental Health — and How We Change ThatMen’s mental health in hospitality is still a taboo topic. In this honest episode, industry leaders share why that needs to change — and how we make it happen.In this hard-hitting episode of Talking Hospitality, we tackle an issue that’s long been overlooked — men’s mental health in our industry. The statistics are stark: male hospitality workers are significantly more at risk of anxiety, burnout, and even suicide. But what’s behind the silence?To explore this, we’re joined by a powerful panel of voices from across the sector:• Joe McDonnell – 200 Hospitality• Craig Prentice – mum. Hospitality Talent• Paddy Howell – So Let’s Talk• Frven Lim – WHAD Movement• Aidan Fraser – Organic RecruitmentWe discuss:• Why men in hospitality still struggle to open up• The outdated culture of "man up" and masking emotions• How poor workplace design affects wellbeing• What vul…

In this special episode, we’re joined by Dawn Burton — speaker, entrepreneur, founder of Carol Burton Caterers, co-founder of the Caribbean Food Collective, and creator of the UK Caribbean Food Awards.Dawn shares her story of moving from a hotel career into catering, the challenges of setting up her own business, and why she’s committed to making sure Caribbean food and entrepreneurs get the recognition they deserve. From cooking thousands of meals for children during school holidays to handing out roast dinners to the hidden homeless at Christmas, Dawn’s work goes far beyond business — it’s about community, culture, and giving back.We also discuss why Caribbean food businesses have been overlooked in the past, how the Collective came together to provide a voice for the sector, and what it means to celebrate the very best at the inaugural Caribbean Food Awards.It’s an inspiring conversation about resilience, heritage, and making space for communities that have too often been …

In this powerful season finale, we’re joined by Lorraine Copes, Founder and CEO of Be Inclusive Hospitality, for a conversation that every hospitality professional needs to hear.“This is not the place for performance. This is people’s lives.” – Lorraine CopesWe explore the hard-hitting findings of the 2023 Inside Hospitality report — the only one of its kind focused specifically on race equity in the UK hospitality sector. Lorraine shares the lived experience behind the data, her motivation for launching Be Inclusive Hospitality, and what it’s really going to take to make lasting change.From underrepresentation in senior roles to lack of accountability for discriminatory behaviour, Lorraine lays out the barriers — and more importantly, what can be done to break them down. We also discuss the limits of “performative inclusion”, the companies doing the real work, and why employers must stop waiting for permission to act.Lorraine’s story isn’t just about pointing out problems…

Raffles is heading to London and is making a stir!Whether you like it shaken or stirred, Timothy R. Andrews and co-host Sarah Kettel look beyond the Singapore Sling with OWO's talented Nathan Craigie, who is heading up their recruitment drive.Whilst being a world-renowned name has no doubt helped the hotel in it's hiring, so has it's many innovative recruitment strategies, some of which Nathan shares in this episode.At the heart of it all, however, is that staff are treated well, fairly and have a chance to contribute to their own success as well as that of the hotel.Nathan reveals how treating employees as important as the guests is key to the success of the hotel and that the importance of team events.A fascinating conversation about a very traditional name has very modern and forward thinking ideas, showing why it is one of the top names in the Hotel industry.Unfortunately we would like to apologise for the audio issue affecting our guest and hope it doesn't hampe…

Why is alcohol abuse still the norm in hospitality? Shell Righini joins us to challenge stigma, share her recovery story, and offer hope and solutions.In this deeply personal and refreshingly honest episode, we speak with Shell Righini, host of We Recover Loudly, a podcast changing the conversation around addiction and sobriety in hospitality.Shell shares her powerful story of working her way through the industry while navigating alcohol misuse — and how she found the strength to build a sober life without leaving hospitality behind.Together, we explore the industry's ingrained drinking culture, its impact on mental health, and what real support for addiction could and should look like in our workplaces.We cover:• Why “after work drinks” aren’t working for the next generation• Shell’s personal journey from alcohol dependence to recovery• Signs managers should watch out for (and what not to ignore)• The difference between celebration and coping mechanisms…

This episode focuses on recruitment, perception and the future of hospitality, through the lens of apprenticeships and long-term career pathways.Timothy R Andrews and Sarah Kettel are joined by Adele Oxberry, Founder and CEO of Umbrella Training, who shares her journey from housekeeping to running a specialist hospitality training business.Adele reflects on growing up in hospitality, starting work at 14, and progressing through housekeeping, front office and leadership roles before moving into education and training. She explains how apprenticeships have evolved, why their reputation still lags behind reality, and how they can directly address labour shortages, skills gaps and retention issues across the sector.The conversation explores perception problems in hospitality, the impact of the pandemic on young people’s confidence and communication, and why schools, employers and government all have a role to play in reshaping how hospitality careers are viewed. Adele also breaks…