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Why TripAdvisor still matters in hospitality. Guests invest time and insight into reviews, boosting natural SEO on Google. Reviews add photos and detail, helping restaurants and hotels rank higher. For the full discussion, find Talking Hospitality wherever you get your podcasts. Subscribe for more from the voices shaping hospitality's future. #talkinghospitality #hospitality #TripAdvisor #RestaurantMarketing #HotelMarketing #graphickitchen

How do you make your hospitality brand genuinely stand out — not just online, but in the moments guests remember? In this episode, hosts Joe McDonnell and Timothy R Andrews sit down with Sachin Parmar and Sanj Naha from Graphic Kitchen to explore what great branding really looks like in today’s restaurant and hotel landscape. We break down why branding is a feeling rather than a logo, why consistency is everything, and how guest experience now starts long before someone walks through the door. Sachin and Sanj share real examples of menu design mistakes, tech shortcuts that cost operators bookings, and why TripAdvisor still has huge influence on revenue and reputation. You’ll hear: • What makes a brand unforgettable in a competitive market • How to build consistency across every touchpoint • Why TripAdvisor and Google reviews matter more than ever • How to use technology to remove friction and drive bookings • The power of purpose, storytelling and “moments” inside your business •…

What hand towels tells you about a restaurant in toilets? How does branding have an effect with reviews? What IS branding? All this and more in our upcoming new episode on Thursday #talkinghospitality #graphickitchen #podcast #hospitality #branding

Why Is Hospitality Still A Great Place To Work? Host Joe McDonnell speaks to Jane Atheron from the Tim Bacon Foundation. #talkinghospitality #hospitality #hospitalitylife #hospitallityindustry #restaurantlife

International Men’s Day celebrates the positive value men bring to the world, their families, and communities. The day also aims to promote gender equality, highlight men’s health and well-being, and celebrate positive male role models. Common themes include: Promoting men’s physical and mental health Encouraging positive masculinity Strengthening relationships and family values Highlighting men’s contributions to society #InternationalMensDay and #MensDay.

Brand isn't just design, it's a feeling. Key to consistent growth, especially with the influx of American franchises. The experience matters, from Instagram to the restroom! #talkinghospitality #hospitality #BrandConsistency #CustomerExperience #GenZ #Restaurant

Vince Kelly from the Mayor of London and Capital City College Westminster (Kingsway) explains all in this informative episode. This is an initiative we should all get behind as an industry. #talkinghospitality #hospitality #podcast #mayoroflondon #skillspassport #citycollegewestminster #kingswaycollege

In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi, one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency. Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious. In this episode: • Why inclusion and equity matter more than diversity targets • The dangers of “tick-box” EDI approaches • How psychological safety transforms culture and performance • Why representation at the top still matters — and how to get there • The business benefits of empathy, curiosity, and storytelling Companies mentioned in this episode: • TGI Fridays • SISU • Graphic Kitchen

Timothy R Andrews and Joe McDonnell speak with Olajide Alabi, Co-Founder of SISU, the People Experience Agency, about inclusion, equity and belonging in hospitality. They explore how EDI can move beyond “tick boxes” to genuine inclusion that improves culture, performance and business success. 🎧 Listen on Spotify / Apple / all podcast platforms 🌐 www.talkinghospitality.com Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry. http://www.talkinghospitality.com/ This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality. Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and…

In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid, returning to the mic for an inspiring conversation with Mex Ibrahim, co-founder of Women in the Food Industry. Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders. She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress. This episode also explores: • The stories behind women like Asma Khan, Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen) • The importance of female leadership and allyship from men • How women can support each other through community, mentorship, and confidence-building A must-listen for anyone passionate about equality, representati…

In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap. With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector. We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK. It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent. Takeaways: • Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in …

In this episode, we tackle one of the most avoided topics in hospitality: tax. Whether you're self-employed, running a growing business, or just trying to make sense of payroll and forecasting, this conversation with Sema Ziler of Elan Tax is packed with straight-talking advice and practical insight. Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flow We also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress. It’s not just about tax returns — it’s about protecting your future. Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts. Get ready for a light-hearted but informative chat that might just make tax season a little less …

What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now? In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community. We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership. This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten. https://tootingmama.com/about-tooting-mam…

Safeguarding in hospitality should be more than just policy, it should be embedded in a business' culture. In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests. In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding. We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention. We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps n…

When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI. Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time. Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses. In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between. We unpack: 🧠 What agentic AI actually is (think smart little digital minions) 📲 How it automates repetitive HR admin and improves employee communication 📉 Why it could reduce turnover by identifying root causes in real-time 🌍 H…

Hospitality is at the heart of what makes London the greatest city in the world, and in this episode, we're diving deep into that very idea! Jason shares his unforgettable encounter with Bill Clinton, who declared London the best city, sparking an inspiration that led to the creation of the London Lifestyle Awards. We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together! What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how…

In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector. They dig into: • Why the current recruitment model is broken • The invisible cost of poor training and high turnover • How Hive could reduce recruitment timelines from four months to four hours • The impact of government legislation on young workers and apprenticeships • Why employers must change their mindset to attract and retain talent • The emotional toll of poor leadership and how better L&D can break the cycle From hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.” This episode is brought to you in partnership with Leisurejobs (https://www.leisurejobs.com/)  and Graphic Kitchen (https://www.graphickitchen.co.uk/)  —thank you for supporting industry conver…

What does real allyship look like in hospitality — and why does it matter now more than ever? In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling. We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round. From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved. Takeaways: • In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supportin…

What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action? In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause (https://www.kellyscause.com) , the mental health charity changing how the industry supports its people — from the ground up. Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth. In this episode: • What businesses get wrong about mental health “awareness” • Why rota consistency matters more than a free yoga class • The shocking gap between support offered vs actually used • How better culture cut one hotel’s turnover from 85% to under 45% • What employers can do this week to help their teams thrive • Why fear of losing staff shouldn't stop you from training them • How Kelly’s Cause partners with hospitality leaders to em…

In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones. Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive. We discuss: • The silent burnout epidemic in hospitality • How poor workplace culture nearly ended Matt’s life • Why many employer “wellbeing” perks miss the mark • What younger staff really want — and why it matters • Practical ways leaders can spot and stop toxic behaviours • What it means to actually empower your team • Why retention starts before Day One This is an honest, solutions-focused conversation every hospitality leader needs to hear. 👉 Exp…

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry. Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week. Featuring: • Mark McCulloch (Supersonic Marketing) • Shell Righini (We Recover Loudly) • Michael Tingsager (Hospitality Mavericks) • Kieron Bailey (People on Purpose) • Tracey Rashid • Timothy R Andrews Hosted by: • Sarah Kettel & Phil Street (Hospitality Meets...) In this episode: • Why most podcasts never make it past Episode 4 (and how we did) • The honest truth about editing, kit, guests... and imposter syndrome • How to find your voice (and your why) • Tips for getting started without blowing your budget • The power of vulner…

In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia. This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences. Listeners will discover: • How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education. • The remarkable growth students demonstrate after just 24 hours of competition. • Success stories highlighting previous winners who have advanced to prestigious roles, including op…

This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin. What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind. In this episode, we talk about: • Why starting a business is all about small steps, not giant leaps • The danger of perfectionism and how it can keep your idea stuck in your head • Taking inspiration from your heritage and turning it into something completely new • What it really takes to break into top-tier restaurants and bars • The power of storytelling through flavour – and why Crazy Gin is far from “just another gin” • What happens when your product is too authentic for some venues Bruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour,…

This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge. With thanks to brand partners Graphic Kitchen (https://www.graphickitchen.co.uk/) and Leisurejobs (https://www.leisurejobs.com/) for their support in this episode. This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence. The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated. Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives. This duality is essential for…