What happens to hospitality as technology removes more and more human interaction from everyday life?
Joe McDonnell believes the industry could have an important advantage.
While automation, AI and emerging technology will continue to change how hospitality businesses operate, the fundamental experience of being welcomed, looked after and connected with another person is much harder to replace.
In this conversation, Joe explores why hospitality jobs may be more insulated from technological disruption than many people assume, how changing consumer behaviour could increase the value of human interaction, and where the industry’s opportunities could lie over the next 10, 15 and 20 years.
Because perhaps the question isn’t simply what technology will replace.
Perhaps it’s what people will value more when technology is everywhere.
Talking Hospitality brings experienced hospitality voices together to explore the people, ideas and decisions shaping the industry.
Moving The Hospitality Conversation Forward.
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