Why do some hospitality teams stay for 20–30 years while others struggle with constant staff turnover?
In this episode of Talking Hospitality, we explore staff retention in hospitality, hospitality leadership, and what really keeps employees engaged in the industry.
Timothy R Andrews and Joe McDonnell are joined by John Herity, Operations Manager at the Caledonian Club in London, to discuss how to retain staff in hospitality, build strong team culture, and create workplaces where people actually want to stay.
With over 30 years of experience in the hospitality industry, John shares why respect, autonomy, mentoring and leadership style matter more than ever — especially when working with younger generations entering the workforce.
The conversation also covers:
How to improve employee retention in hospitality
Why good management vs bad management shapes careers
What young people want from jobs today
How to build a strong hospitality team culture
Why learning through mistakes leads to better performance
The role of mentoring and training in hospitality careers
If you’re a hospitality manager, business owner, or team leader looking to reduce staff turnover and improve performance, this episode gives a practical, real-world perspective on what works.
In This Episode
• How to retain staff in hospitality
• Why some teams stay for decades
• Hospitality leadership and team culture
• What young employees expect from work
• Mentoring and developing hospitality staff
• Creating positive workplace environments
About Talking Hospitality
Talking Hospitality is a UK-based podcast sharing real conversations with hospitality professionals, covering leadership, recruitment, training, and career development in the hospitality industry.
To contact John Herity directly please email: jh@thecaledonianclub.com
Keywords
hospitality staff retention
how to retain staff in hospitality
hospitality leadership
hospitality management
team culture hospitality
hospitality careers UK
employee retention hospitality
mentoring in hospitality
young people at work
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This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
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Career guidance, entrepreneurship journeys, and leadership lessons
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