In this episode of Talking Hospitality, we speak with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity shaking up how the industry supports its people.
Rachel shares straight-talking insights on:
Why “awareness” alone won’t change workplace culture
What actually works when supporting staff wellbeing
How poor mental health is quietly costing your business thousands
The small, low-cost actions that genuinely help teams thrive
Real-life case studies where turnover dropped by 40%
From rota planning to retention, we unpack the real link between leadership, mental health, and long-term business success.
💬 “You don’t need a huge budget. You need to listen, lead by example, and act.”
👉 Learn more about Kelly’s Cause: kellyscause.com
🎧 Explore more episodes, blogs & training at: talkinghospitality.com
#TalkingHospitality #MentalHealthInHospitality #HospitalityLeadership #KellysCause #WorkplaceWellbeing #EmployeeRetention #HospitalityTraining #HospitalityCulture #HospitalitySupport #UKHospitality #WellbeingAtWork #MentalHealthAwarenessTop tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.
http://www.talkinghospitality.com/
This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
📌 What you can expect:
In-depth interviews with hospitality leaders and changemakers
Real talk about hotel operations, guest experience, and team culture
Insights into hospitality marketing, branding, and digital transformation
Discussions on sustainability, tech disruption, and industry trends
Career guidance, entrepreneurship journeys, and leadership lessons
We believe hospitality is not just an industry — it’s a mindset, a global community, and a force for connection. This channel is your space to learn, grow, and stay ahead in a fast-evolving world of service.
📅 New episodes every week.
🎧 Available on YouTube and all major podcast platforms.
👉 Subscribe now and join a worldwide network of passionate professionals who are talking hospitality — and changing it.
#TalkingHospitality #HospitalityPodcast #HotelIndustry #RestaurantIndustry #TourismTrends #ServiceLeadership #FandBInnovation #HospitalityCareers