How Do People Actually Learn at Work | Talking Hospitality
What if most workplace training is getting it wrong?
In this episode of Talking Hospitality, we sit down with Steve Dineen, CEO of Fuse Universal, to explore how people actually learn at work — and why traditional training methods often fail, especially in fast-paced industries like hospitality.
Steve shares his journey from technical trainer to learning technology entrepreneur, and explains why the future of learning isn’t about long courses or ticking boxes — it’s about accessing the right knowledge at the moment you need it.
We dive into concepts like “point of need learning”, bite-sized content, and why platforms like YouTube and ChatGPT are shaping how people expect to learn in the workplace. The conversation also explores how businesses can capture knowledge from their best people, improve onboarding, and create learning cultures that actually drive performance.
There’s also a deeper conversation around leadership, culture and engagement — because as Steve explains, technology alone doesn’t create learning. People do.
If you’re responsible for training, leading teams, or developing people in hospitality, this episode offers a practical and honest look at what works — and what doesn’t.
🔍 In This Episode
• Why traditional e-learning often fails frontline teams
• What “learning at the point of need” really means
• How YouTube and ChatGPT are shaping workplace learning
• Why bite-sized, searchable content works better
• The role of leadership in building a learning culture
• How better onboarding improves confidence and retention
• Using AI to make learning more accessible and inclusive
👤 About the Guest
Steve Dineen is CEO of Fuse Universal, a learning technology platform used by organisations globally to transform how people learn at work.
https://www.fuseuniversal.com/
🎙️ About Talking Hospitality
Hosted by Timothy R Andrews, Talking Hospitality shares real conversations with industry leaders, exploring the ideas, challenges and opportunities shaping hospitality today.
https://www.talkinghospitality.com/
🔑 Keywords
workplace learning
hospitality training
learning at point of need
Fuse Universal
Steve Dineen
hospitality leadership
employee training hospitality
AI learning platforms
Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.
http://www.talkinghospitality.com/
This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
📌 What you can expect:
In-depth interviews with hospitality leaders and changemakers
Real talk about hotel operations, guest experience, and team culture
Insights into hospitality marketing, branding, and digital transformation
Discussions on sustainability, tech disruption, and industry trends
Career guidance, entrepreneurship journeys, and leadership lessons
We believe hospitality is not just an industry — it’s a mindset, a global community, and a force for connection. This channel is your space to learn, grow, and stay ahead in a fast-evolving world of service.
📅 New episodes every week.
🎧 Available on YouTube and all major podcast platforms.
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