How do you make your hospitality brand genuinely stand out — not just online, but in the moments guests remember?
In this episode, hosts Joe McDonnell and Timothy R Andrews sit down with Sachin Parmar and Sanj Naha from Graphic Kitchen to explore what great branding really looks like in today’s restaurant and hotel landscape.
We break down why branding is a feeling rather than a logo, why consistency is everything, and how guest experience now starts long before someone walks through the door. Sachin and Sanj share real examples of menu design mistakes, tech shortcuts that cost operators bookings, and why TripAdvisor still has huge influence on revenue and reputation.
You’ll hear:
• What makes a brand unforgettable in a competitive market
• How to build consistency across every touchpoint
• Why TripAdvisor and Google reviews matter more than ever
• How to use technology to remove friction and drive bookings
• The power of purpose, storytelling and “moments” inside your business
• Practical actions to improve guest loyalty and repeat visits
Whether you’re running a single site or a growing group, this conversation will give you the clarity — and the push — to rethink how your brand shows up and why it matters.
👉 New episodes every 2 weeks — subscribe to Talking Hospitality for more honest conversations, practical insights and real solutions for hospitality leaders.Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.
http://www.talkinghospitality.com/
This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
📌 What you can expect:
In-depth interviews with hospitality leaders and changemakers
Real talk about hotel operations, guest experience, and team culture
Insights into hospitality marketing, branding, and digital transformation
Discussions on sustainability, tech disruption, and industry trends
Career guidance, entrepreneurship journeys, and leadership lessons
We believe hospitality is not just an industry — it’s a mindset, a global community, and a force for connection. This channel is your space to learn, grow, and stay ahead in a fast-evolving world of service.
📅 New episodes every week.
🎧 Available on YouTube and all major podcast platforms.
👉 Subscribe now and join a worldwide network of passionate professionals who are talking hospitality — and changing it.
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