Discover how agentic AI is reshaping the hospitality industry as Timothy R Andrews sits down with Matt Grimshaw, founder of Youda. In this episode of Talking Hospitality, Matt explains what agentic AI is, how it differs from traditional tools like ChatGPT, and why it’s uniquely suited to enhancing employee experiences in hospitality.
Learn how AI-powered "agents" can reduce administrative burdens, personalise onboarding processes, and proactively manage tasks like payroll, compliance, and feedback. Matt provides clear examples of AI applications—from automating employment references to real-time training and onboarding support—making workplaces more efficient, responsive, and employee-friendly.
If you’re a hospitality leader or HR professional looking to future-proof your business, this episode offers invaluable insights into leveraging cutting-edge AI technology.
🎧 Subscribe to Talking Hospitality for more practical advice and industry insights.
🔗 Connect with Matt Grimshaw and explore Youda: https://youda.co
Supported by Graphic Kitchen and Leisure Jobs, proud partners of Talking Hospitality.
http://www.talkinghospitality.com/
This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
📌 What you can expect:
In-depth interviews with hospitality leaders and changemakers
Real talk about hotel operations, guest experience, and team culture
Insights into hospitality marketing, branding, and digital transformation
Discussions on sustainability, tech disruption, and industry trends
Career guidance, entrepreneurship journeys, and leadership lessons
We believe hospitality is not just an industry — it’s a mindset, a global community, and a force for connection. This channel is your space to learn, grow, and stay ahead in a fast-evolving world of service.
📅 New episodes every week.
🎧 Available on YouTube and all major podcast platforms.
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