Safeguarding in hospitality is a responsibility.
In this episode of Talking Hospitality, we sit down with Eren Bessim from Safer Business Network to unpack how frontline training and cultural change can keep both your team and guests safe.
From tackling drink spiking, harassment, and hidden vulnerabilities, to preparing for legislation like Martyn’s Law — we cover what every hospitality leader needs to know right now.
Discover how training schemes like WAVE (Welfare and Vulnerability Engagement) and Ask for Angela are empowering venues across the UK to intervene early, protect guests, and support staff wellbeing.
Whether you're running a bar, hotel, or restaurant, this episode is essential listening for GMs, HR leaders, and anyone responsible for safeguarding in hospitality.
🔒 In this episode:
• How to spot and support vulnerable guests
• Why safeguarding boosts retention and team confidence
• Real-life examples of successful intervention
• Cultural change vs policy compliance
• Preparing for Martyn’s Law (Protect Duty)
• The true impact of WAVE & Ask for Angela training
🎙️ Hosted by Timothy R Andrews | Founder of Talking Hospitality
🧠 Guest: Eren Bessim – Head of Training & Development, Safer Business Network
Watch. Reflect. Share. Because hospitality should be safe for everyone.
📌 For blogs, training courses, and more episodes:
👉 https://www.talkinghospitality.com
📌 Find out more about Safer Business Network:
👉 https://saferbusinesstraining.org.uk
Top tips from the crew at Talking Hospitality podcast - providing solutions & support for the Hospitality industry.
http://www.talkinghospitality.com/
This is more than just a podcast — it's a platform for voices across the global hospitality industry. At Talking Hospitality, we bring together the people who live and breathe service — from hotel executives, restaurant owners, chefs, and marketers to educators, designers, and startup founders transforming the way we experience hospitality.
Each episode explores the real stories, strategies, and challenges behind the scenes of hospitality — from luxury hotels and fine dining to sustainable tourism, F&B innovation, and customer experience. Whether you’re a student just starting out or a seasoned professional looking for fresh inspiration, you'll find something here that speaks to your passion and purpose.
📌 What you can expect:
In-depth interviews with hospitality leaders and changemakers
Real talk about hotel operations, guest experience, and team culture
Insights into hospitality marketing, branding, and digital transformation
Discussions on sustainability, tech disruption, and industry trends
Career guidance, entrepreneurship journeys, and leadership lessons
We believe hospitality is not just an industry — it’s a mindset, a global community, and a force for connection. This channel is your space to learn, grow, and stay ahead in a fast-evolving world of service.
📅 New episodes every week.
🎧 Available on YouTube and all major podcast platforms.
👉 Subscribe now and join a worldwide network of passionate professionals who are talking hospitality — and changing it.
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