“You’ve got to speak the same language as the people you’re supporting.”
That was Jonathan Napier’s point — and it cuts through a lot of the noise around HR.
Because if you’ve never worked on the floor, behind the bar, or in the kitchen… how do you truly understand the pressures your teams are facing?
In this clip, Jonathan talks about why operational experience matters — and why the best HR professionals don’t just know policy… they understand people, in real terms. #talkinghospitality #hr #podcast #HumanResources