Why this matters right now November arrives, moustaches appear, and conversations about men’s health start to bubble up. In hospitality, that matters more than we often admit. This is an industry built on long hours, emotional labour, pressur…
The Rise of Agentic AI in Hospitality: Revolutionising Employee Experiences Artificial Intelligence has steadily moved from buzzword status to an indispensable tool across various industries, and hospitality is no exception. But how exactly is AI r…
There was a time when saying “I’ve got a podcast” might have prompted an eye-roll or two. But not anymore. In hospitality, podcasting has evolved into a credible, creative, and downright powerful way to build community, share knowl…
For Phil Street, host of Hospitality Meets, podcasting has been more than a creative outlet. It’s been a mental health buffer, a career catalyst, and an unexpected classroom for learning more about hospitality—and himself. In this episo…
The podcasting landscape is undergoing a significant transformation. What began as a medium for audio storytelling has expanded into a multifaceted industry encompassing video content, live events, merchandise, and more. This evolution prompts a cr…
The AI Action Summit in Paris has sparked global discussions about artificial intelligence, ethics, and economic transformation. Co-chaired by French President Emmanuel Macron and Indian Prime Minister Narendra Modi, the event gathered global tech l…
In the vibrant world of hospitality, feedback serves as a cornerstone for growth and excellence. While negative reviews often capture attention, fostering and celebrating positive customer feedback can significantly uplift both staff morale and the…
The UK government has announced plans to introduce legislation allowing the use of digital identification (ID) for purchasing alcohol in venues such as pubs, restaurants, and supermarkets. Is this a good or bad thing, and what are the implications?…
In the early 2020s, the hospitality and events sectors faced unprecedented challenges due to the COVID-19 pandemic. Paul Cook, a seasoned events professional, provided insights during that period, emphasising the rapid shift from in-person gathering…
With hospitality’s rapid digitalisation, cybersecurity has become a top priority. Hospitality businesses handle sensitive data daily, from guest information to payment details, making them prime targets for cyber-at…
In our second-ever episode of Talking Hospitality, initially known as Timothy Put the Kettel On, we explored hospitality’s challenges and innovations during lockdown, from local sourcing to new tech solutions. Fast-forward to today, and it&rs…
