The hospitality industry prides itself on creating memorable guest experiences. For many front-of-house teams, this means being warm, friendly, and highly professional at all times. But when does attentiveness cross the line into discomfort? In 2025…
Have you ever truly paused to reflect on who you bring with you to work every day? Not just your uniform, name badge, or your carefully crafted professional persona—but the real you. Your inspirations, irritations, triumphs, and mistakes. They…
Summary:Hot kitchens. Sweaty uniforms. Packed terraces. No one talks about how brutal summer can be when you work in hospitality. Here’s how to stay safe, stay sane, and make it through the season in one piece. It’s summer – which…
In the ever-evolving landscape of hospitality, where guest experience reigns supreme, there's a vibrant, audacious, and often underappreciated community that has long mastered the art of engagement, adaptability, and resilience: drag queens. Beyond …
Season 4, Episode 2 | Talking Hospitality🎧 Featuring: Joe McDonnell, Paddy Howell, Craig Prentice, Aidan Fraser & Frven Lim We kicked off season 4 of Talking Hospitality with a topic that’s too often brushed under the table: men’s m…
Are We Talking About Mental Health Enough – Or Just Hoping It Goes Away? Featuring Kieron Bailey | Founder, People On Purpose🎧 As heard on Season 5, Episode 2 of Talking Hospitality It’s not often that a conversation leaves you reflect…
“I had no traumatic event… it was the work environment that was suffocating me.” In one of our most honest episodes yet, we sat down with Matt Cameron—a hospitality lifer turned leadership coach—to unpack the real rea…
🎧 As heard on Talking Hospitality with Timothy R Andrews & Tracey Rashid For many of us in hospitality, the end of a tough shift has always meant one thing: a drink. Maybe it’s a pint with colleagues. Maybe it’s a bottle of wine al…
Recent discussions have highlighted a concerning trend: Generation Z (those born between the late 1990s and early 2010s) is experiencing unprecedented levels of depression and anxiety. A viral TikTok video by Christian Bonnier suggests this may be d…
The holiday season is a time of joy for many, but for others, it can be a period of immense stress, loneliness, or sadness. In the hospitality industry, where long hours, high-pressure environments, and demanding schedules are the norm, Christmas c…
In the height of Christmas and the festive season, it's a time of joy, celebration, and togetherness. But for many in the hospitality industry, Christmas can also amplify financial strain, mental health struggles, and the challenges of an already de…
This third and final installment of our Talking Hospitality mental health series of blogs rounds off an essential conversation that began with supporting employee well-being and continued with insights into creating psychologically safe workplaces. …
Following the article, "Supporting Employee Mental Health in Hospitality", we delve deeper into how the hospitality industry can tackle mental health issues. Reflecting on Episode 5, Season 1 of the Talking Hospitality podcast, titl…
As highlighted in many of our episodes, mental health is a critical challenge within hospitality. Season 1, episode 4 despite being recorded in lockdown, brings fresh relevance to supporting employee mental health. The hospitality industry …
Ah. There are team players and there are not team players and then, there are the mavericks. Mavericks are defined in the Oxford Language dictionary as: "an unorthodox or independent-minded person." There comes a point in any evolving team where…
Meditation expert and scientist Jon Kabat-Zinn once wrote: "Wherever you go, there you are". I was delighted to be a guest on a podcast with Michele Delagado as part of her Hartmetrics series on "Resilience". It was the first time that I publ…
Oh yes. That age old adversary "Imposter Syndrome". For those that don't know, Impostor Syndrome is a psychological pattern where individuals doubt their accomplishments and have a persistent fear of being exposed as a "fraud". Despite evident su…
